SHAMARLA GRAHAM BARNES

Completed intensive, hands-on training as an Assistant Manager in a food and beverage restaurant, working closely with both front-of-house and back-of-house teams. Training included practical leadership on the floor as well as structured classroom sessions covering operations, service standards, and team management.

• Led board of directors in strategic planning and governance.
• Implemented organizational policies to enhance operational efficiency.
• Fostered collaboration among cross-functional teams to drive initiatives.
• Oversaw budget management and resource allocation for projects.
• Developed training programs to enhance leadership and team effectiveness.

• Orchestrated a wide range of private events annually as a Wedding Manager, overseeing logistics, vendor negotiations, and on-site coordination to ensure flawless execution. Secured and maintained vendor partnerships that reduced overall costs by 15% while boosting client satisfaction scores by 30%.
• Serve as a Relationship Coach, guiding couples through personalized coaching sessions that strengthened communication, enhanced conflict resolution skills, and supported long-term relationship success

• As operations supervisor I oversee 2 department, recruitment, interview, training, payroll, supervisor duty I driving performance excellence through consistent client communication, development and execution of training programs, accurate timekeeping oversight, performance coaching, set work schedule, enforcement of disciplinary actions in alignment with company policies, and timely payroll submission for processing.

• Strategically manages resources and processes to ensure efficient and impactful program delivery, maximizing the organizations ability to fulfill its mission within often constrained and challenging environments.

• Manage a team of collection agents.
• Track team progress and identify improvement areas.
• Facilitated training sessions to enhance team skills in customer service and operational procedures.
• Conducted regular performance reviews, providing constructive feedback to drive employee development.

• Managed customer accounts to ensure timely payment and resolution of outstanding debts.
• Communicated effectively with clients to negotiate payment arrangements and settlements.
• Utilized collection software to track account status and document interactions accurately.

• Managed delinquent accounts by analyzing credit reports, negotiating payment arrangements, and resolving disputes through effective communication and strategic collections practices.

• Monitored inventory and supply levels to meet demand efficiently, ensured quality control, and identified skill gaps through regular inspections, education and training.