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Experienced Business Development, CRM, Call Center / Contact Center and Telesales professional with a strong background in customer relationship management, poised to drive impactful results. Demonstrated success in optimizing customer interactions and implementing efficient CRM solutions. Recognized for collaborative approach and adaptability, ensuring high-quality outcomes and team cohesion. Proficient in data analysis and strategic planning, with proven performance increases at Sampoerna Schools System and LippoLand.
Proven by Increasing Numbers performance from :

  Sampoerna Schools System, at Sampoerna University I created CRM & Call Center Department and consisted deliver 38% from Yearly Intake Sales.
  At LippoLand, i establized Telesales Division, and Integrated with CRM make this division from establisment about 2 and Half year deliver selling unit for more 450 selling unit sales and deliver more than 500 Billion rupiah form 3 years
  Settle a very effective team using Shared services concept and Supply Chain Management System giving a stable and consistent performance with Improved SLA from 1 day to 5 minutes.


Experienced with CRM systems and their implementation to foster customer loyalty and retention. Utilizes data-driven insights and customer feedback to develop effective strategies. Track record of enhancing customer experience through strong analytical and communication skills.

I am an experienced sales professional with a strong background in lead generation to deal closure. I have built a company to a revenue of 30 million Danish kroner, and I am a self-starter with plenty of initiative. I have a natural understanding of complex solutions, and in my last role, I worked closely with our IT team to understand the technical aspects of our product, a Satcom IoT modem used by Danish astronaut Andreas Mogensen on the ISS.I quickly grasp new technologies and have a strong interest in innovation. I am a good listener and skilled at brainstorming, which allows me to find creative solutions to challenges. I am accustomed to setting goals and working diligently to achieve them. I have strong resilience and can quickly bounce back from rejection. My focus on building strong and lasting relationships has always been one of my greatest strengths. I am both sales-oriented and supportive, thriving in collaborative environments to achieve results.

Results-driven Telesales Agent with strengths in outbound sales and customer relationship management. Achieved top seller status consistently by leveraging product knowledge and effective communication. Committed to training and developing new agents, driving team performance and record-breaking sales.

Reliable Work From Home Customer Service Agent known for providing consistent availability and performance metrics. Comfortable applying scenario-driven responses or personally-researched resolutions. Talented at reaching mutually beneficial outcomes even during stressful customer service calls. Experienced Team Member bringing outstanding performance working with others to meet common goals. Familiar with project management and workflow optimization. Eager to bring knowledge to support business and customer needs. Amazon Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Shamarie Williams

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Telesales Agent CRM II

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Associate of Science - Information Technology

High School Diploma -

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Telesales Agent CRM II

Associate of Science - Information Technology

High School Diploma -

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