SHAMARIA COLEMAN

• Generated and researched real estate leads using public records, auction lists, and targeted property research.
• Performed skip tracing and contact research using county records and online databases.
• Maintained and updated Excel/Google Sheets with owner details, property data, and contact status.
• Cleaned and organized large datasets to ensure agents received accurate, call-ready leads.
• Worked independently in a fully remote environment while meeting deadlines and maintaining data accuracy.

• Conducted outbound outreach and follow-ups to generate new business opportunities.
• Tracked client interactions and lead status using CRM systems.
• Achieved consistent performance through structured call tracking and data organization.

In my role as Remote Sales Appointment Coordinator, I successfully:

• Scheduled and coordinated appointments between prospective clients and sales teams.
• Managed lead intake, qualification notes, and appointment tracking in shared spreadsheets and CRM tools.
• Maintained accurate records of client information, availability, and follow-up status.
• Supported marketing and sales operations through organized data entry and remote administrative support.
• Ensured smooth handoff of qualified leads to closing teams.

During my tenure at Lending Club, I held multiple roles where I contributed to business success through sales, customer service, credit analysis, and data management.

Credit Specialist

• Evaluated client financial data to assess creditworthiness, minimizing company risk and ensuring responsible lending practices.

• Verified client identities and gathered essential financial documents for loan processing.

• Approved or rejected loan applications after detailed analysis, contributing to the company’s $2 billion annual loan cap.

• Conducted follow-ups for loan renewals and maintained updated records for seamless operations.

• Performed financial ratio calculations (e.g., credit scores and interest rates) to assess loan feasibility and profitability.

Member Recovery Collections Agent

• Identified delinquent accounts and initiated contact with clients to negotiate repayment solutions.

• Created customized repayment plans based on each client’s financial circumstances.

• Ensured compliance with fair debt practices and regulatory guidelines during the collection process.

• Consistently exceeded recovery targets, helping the company recoup lost revenue.

• Handled 300+ calls per day while maintaining a perfect Customer Satisfaction (CSAT) score of 100%.

Data Entry Representative

• Accurately digitized and maintained extensive customer data to support fast and efficient loan approvals.

• Verified database entries for errors and corrected inconsistencies to improve data accuracy.

• Organized and prepared essential loan documentation for credit specialists to streamline operations.