Shamari Plunkett

• Addressed customer inquiries, requests and complaints with courtesy and professionalism.
• Investigated disputes and handled suspected fraud with diligence and attention to detail.
• Strengthened customer relationships by upholding strict standards and delivering fast, friendly customer service.
• Assisted customers with navigating bank systems, completing transactions and opening or closing accounts.

• Disbursed cash and cheques accurately while maintaining security of cash drawers.
• Monitored and reported suspicious activity in line with bank security policies.
• Researched and resolved customer issues on personal savings, checking, and line of credit accounts.
• Processed wide variety of retail banking transactions for personal and commercial customers.
• Trained new hires on bank policies and teller procedures.

• Replenish ATM and reconcile reports
• Process deposits and withdrawals requested by clients
• Balancing of all cheque done by the branch, Sodality Co-op credit union ltd.
• Monitored and reported suspicious activity in line with bank security policies.
• Assisted with training of new tellers on policies and procedures.

• Participate in outdoor promotions, cross sell products and services

• Filing and maintaining member account information

• Assisting and resolving all customers query on their accounts

• Responsible for opening and updating all account received by the member relation officer.