Shamara Pitter
Summary
Result - driven and Passionate Business Associate supporting clients over 5 years and serving as primary business contact with strong organizational skills eager to secure an entry-level position. Ready to help team achieve company goals. Excel in building relationships with clients, identifying new business opportunities, handling client communication and communicating business offerings to customers. Detail-oriented team with the ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Resume Writer
Northern Caribbean University
Mandeville
04.2022 - 08.2022
- Interviewed over 3 individuals by phone, video chat and goggle space daily.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Developed and published professional resumes, cover letters and online profiles.
- Consulted with customers to understand project requirements and purpose.
- Conducted intake meetings with project managers to gather requirements and understand unique needs.
- Organized material to research and complete writing tasks.
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Managed customer calls effectively and efficiently in complex, fast-paced and challenging call center environment.
- Analyzed and escalated complaints, issues and grievances to designated departments for investigation and response.
- Assisted customers by answering questions and responding to inquiries
Sales Representative
Everything Beach Store
Kingston
01.2017 - 08.2018
- Boosted brand exposure by gaining over 5000 followers on business page resulting in 10% increase in overall daily customers
- Maintained and distributed inventories.
- Created strategies to develop and expand sales of services to existing customer which resulted in 70% increase in annual revenue.
- Monitored website and social media pages and updated information to improve company's online presence.
- Advertised new products using online platform.
- Supervised Customer service and sales operations.
- Reached out to customers after completed sales to evaluate satisfaction and determine immediate service requirements.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Increased sales by offering advice on purchases and promoting additional products.
- Retained excellent client satisfaction ratings through outstanding service delivery
Administrative Office Clerk
Christie's Academic Institute
Spalding
10.2016 - 08.2017
- Visited several educational institution to advertise CAI services to capture interest of potential students.
- Used promotional strategies to attract target market and satisfy their demands, Continued dialogue with follow up conversations via telephone with approximately 30 clients daily.
- Exceeded company's average record of student intake increasing revenue by 5%, Boosted prospect by 10% with approximately 95% client to student conversion rate.
- Maintained communication with students, staff and visitors via telephone, text messaging and letters.
- Supported branding, digital marketing messaging and advertising campaigns by engaging with followers on various social media platforms.
- Assisted in coordinating and developing content to be used in towncrier marketing activities for institution.
- Helped with planning and hosting of marketing events; recruiting new prospects, marketing services offered at Christies' Academic Institute.
- Responded to comments, posts and questions from various channels
Retail Sales Clerk
Bigga Betta Supermarket
Spalding
05.2016 - 09.2016
- Assisted over 100 customers daily with buying experience to increase customer satisfaction ratings 100%.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention, Issued receipts and processed refunds, credits or exchanges.
- Helped customers complete purchases, locate items and join reward programs, Maintained customer satisfaction with quick and professional handling of product returns.
- Inspected floor displays, noted missing items and immediately replenished merchandise.
- Provided friendly service and assistance to clients promote customer loyalty, satisfaction and sales.
Sales Clerk
Dragons Home Supermarket
Spalding
09.2015 - 04.2016
- Processed accurate credit, debit, check and cash sales transactions for more than 80 customer orders per day.
- Assisted customers by finding items quickly to boost store satisfaction rates.
- Kept front check out area clean and organized for efficient service.
- Processed payments and returns with accuracy and efficiency.
- Answered questions about store policies and addressed customer concerns.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels, Checked for outdated and overripe grocery items and removed from inventory.
- Scanned merchandise and bagged using appropriate strategies for different items.
- Communicated client satisfaction trends and product usage to marketing, sales and product development groups.
- Counted money in drawers at beginning and end of each shift.
- Resolved customer complaints and maintained clean and tidy checkout area.
Education
Bachelor of Science - Marketing
Northern Caribbean University
Mandeville, Manchester08.2023
Skills
- Strong interpersonal skills
- Work on own initiative
- Excellent written and oral communication skills
- Microsoft Office Suite proficiency
- Time Management and Appointment Setting
- Detail-oriented and Adaptability
- Customer Engagement and Orientation
- Administrative Support and Social Media
- Sales, Marketing and Advertising
- Google Workspace
- Greet Guests
- Customer Retention
Campus Involvement
Business Association of Secretarial Students Organization (BASSO), Northern Caribbean University, 2021, 2022
Certification
- Certified American Hospitality Academy , Sand Valley Golf Resort - May 22, 2023 - August 27, 2023
References
- Mr and Mrs Christie,
Professional Studies and Services,
Christie's Academic Institute,
Main Street, Spalding, Clarendon,
Christiesacademic2018@gmail.com,
876-351-4171/876-364-2020,
Previous Employer
- Mr and Mrs Mckoy,
Everything Beach,
20A South Avenue,
Kingston,
everythingbeachja@gmail.com
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Resume Writer
Northern Caribbean University
04.2022 - 08.2022
Sales Representative
Everything Beach Store
01.2017 - 08.2018
Administrative Office Clerk
Christie's Academic Institute
10.2016 - 08.2017
Retail Sales Clerk
Bigga Betta Supermarket
05.2016 - 09.2016
Sales Clerk
Dragons Home Supermarket
09.2015 - 04.2016
Bachelor of Science - Marketing
Northern Caribbean University
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