Shamara Grant
Saint Catherine,
Summary
Dynamic and customer-focused professional with proven experience in service delivery, cash handling, and client relations. Adept at managing multiple priorities in fast-paced environments and ensuring customer satisfaction through empathy, efficiency, and professionalism. Passionate about growth, innovation, and delivering top-quality customer experiences within the banking and financial service sectors.
Overview
4
4
years of professional experience
Work History
Sales Associate
Berrydon Money Services Limited
09.2023 - Current
- Provide exceptional front-line customer service to clients in the financial services sector.
- Process and disburse remittance and billing transactions with accuracy and confidentiality.
- Maintain balanced cash floats and ensure all transactions comply with company policies.
- Respond promptly to customer inquiries and assist in resolving transaction-related issues.
Frontline Associate
SoMo Company / GraceKennedy Money Services Limited
05.2022 - 09.2023
- Delivered a high standard of service, maintaining professionalism in all client interactions.
- Managed financial transactions, including remittances and bill payments.
- Collaborated with team members to ensure smooth daily operations and consistent service delivery.
Cashier / Customer Service Representative
Mom's Place Co. Limited
01.2022 - 05.2022
- Processed customer payments and managed point-of-sale transactions efficiently.
- Assisted in maintaining inventory accuracy and restocking products as needed.
- Supported administrative tasks to ensure effective store operations.
Education
Bachelor of Education - Primary Education
Moneague College
Linstead Campus, Jamaica09-2028
High School Diploma -
Kellits High School
Clarendon, Jamaica06-2018
Skills
- Customer Relationship Management
- Cash Handling and Reconciliation
- Microsoft Office Suite (Word, Excel, PowerPoint)
- Strong Communication and Interpersonal Skills
- Time Management and Multitasking
- Problem Solving and Conflict Resolution
- Team Collaboration and Adaptability
References
References available upon request.
Community Service & Volunteer Work
- 4H Club – Active Member
- Speech and Drama Club – Performer & Mentor
- Pathfinders Club – Youth Volunteer
- Junior Business Achievement Club – Member
- JCDC Speech Competition – Bronze and Silver Medalist
Professional Attributes
- Reliable and adaptable with a commitment to continuous learning.
- Excellent interpersonal communication with a customer-first mindset.
- Dedicated to maintaining accuracy, efficiency, and professionalism in every task.
Timeline
Sales Associate
Berrydon Money Services Limited
09.2023 - Current
Frontline Associate
SoMo Company / GraceKennedy Money Services Limited
05.2022 - 09.2023
Cashier / Customer Service Representative
Mom's Place Co. Limited
01.2022 - 05.2022
Bachelor of Education - Primary Education
Moneague College
High School Diploma -
Kellits High School