Shamar Davis
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
Ibex Jamaica
07.2021 - Current
- Utilized customer service software to manage interactions and client inquiries and requests via email and over the phone.
- Supporting the operations team with their daily activities as the floor support to ensure that everything is in order.
- Trained new hires on internal systems and customer service policies
- Escalated unresolved issues to management in a timely manner
Internship Student
Seprod Limited
03.2021 - 06.2021
- Alternated goods in inventory by observing first-in and first-out approach to keep shelves organized and properly stocked.
- Volunteered to assist with projects, demonstrating willingness to learn new tasks and increase skill levels.
- Prepared orders for shipment by picking, packing, and labeling merchandise.
- Operated pallet jacks and material moving equipment to receive and transport items from various warehouse locations.
Education
High School Diploma -
St.Andrew Technical High School
High School Diploma -
St.Andrew Technical High School
KingstonSkills
- Proficient in Microsoft Office & Crm software such as Ced, Salesforce, Five9, and Outlook
- Customer support Expertise ( conflict resolution, empathy, and patience)
- Time Management and Multitasking
- Professional communication (phone, emai,l and chat)
- Team Collaboration & Support to Supervisors
- Peer Training & Onboarding Support
- Excellent Verbal & Written Communication
- Report Generation & Data Accuracy
- Multitasking in Fast-Paced Environments
Timeline
Customer Service Representative
Ibex Jamaica
07.2021 - Current
Internship Student
Seprod Limited
03.2021 - 06.2021
High School Diploma -
St.Andrew Technical High School
High School Diploma -
St.Andrew Technical High School
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