Events Planning
Shaloy Morrison
Talent Acquisition Specialist
Portmore ,St. Catherine
Summary
Dedicated Talent Acquisition Specialist successful at managing full recruitment life cycle. Develops and implements customized strategies to meet specific position requirements and source qualified candidates.
To excel at my goals with a fusion of experiences in customer service, natural talents, creative dynamics and positive upbeat personality.
Overview
12
12
years of professional experience
6
6
years of post-secondary education
Work History
Talent Acquisition Specialist
Startek Inc
08.2021 - Current
- Strategically hire to meet FTE goals for all line of Business, which includes, but not limited to, agents, supervisor, and managers
- Experience with hiring technical support, voice and email support and bi-lingual, both locally and US market
- Experience with using different applicant tracking systems, job boards and social media to source
- Experience with high volume recruiting ( over 75 hires per month)
- Assist with creating hiring strategy and plans to increase quality of hire
- Successfully plan and execute both virtual and on-site job fairs
Talent Acquisition Coordinator
Startek Inc
10.2019 - 08.2021
- Assist with the hiring process starting with prescreening, schedule on site interviews with Ops or virtual interviews via telephone or Zoom for Jamaica and the US
- Administer assessment, create file for new hire, update internal software with new hire information; prepare contracts and host orientation for new hire.
Associate
Sutherland Global Services
07.2017 - 10.2019
- Collect payments from customers at auto finance company
- Build Solutions for customers going through financial hardship.
- Created solutions for customers to satisfy specific needs, quality and budget.
- Handling over 60 Right Party Contact daily
Care Representative
Vistaprint Ja
02.2015 - 12.2016
- Provided design assistance for both printed and digital products
- Assisted with creating website for clients
- Assisted with billing and check out
Customer Service Representative
Digicel Jamaica
09.2013 - 02.2015
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Provided primary customer support to phone and broadband users
- Answered product and service questions, suggesting other offerings to attract potential customers.
- Updated account information to maintain customer records.
Junior Secretary
Morgans Group of Companies
03.2011 - 07.2014
- Provide administrative and clerical service to Managing Director and General Manager
- Organized Special Events.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Volunteered to help with special projects of varying degrees of complexity.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
Education
Certificate in Social Media Marketing -
ICreate Institute
Kingston 03.2020 - 04.2020
Certificate in Events Management -
University of The West Indies
Open Campus 03.2011 - 04.2011
High School Diploma -
Pre-University School
Kingston 10.2006 - 06.2007
CXC CSEC -
MERL GROVE HIGH SCHOOL
Kingston 09.2001 - 06.2006
Skills
Customer Serviceundefined
Interests
Gift Curation
Graphic Designs
Photography
Timeline
Talent Acquisition Specialist
Startek Inc
08.2021 - Current
Certificate in Social Media Marketing -
ICreate Institute
03.2020 - 04.2020
Talent Acquisition Coordinator
Startek Inc
10.2019 - 08.2021
Associate
Sutherland Global Services
07.2017 - 10.2019
Care Representative
Vistaprint Ja
02.2015 - 12.2016
Customer Service Representative
Digicel Jamaica
09.2013 - 02.2015
Certificate in Events Management -
University of The West Indies
03.2011 - 04.2011
Junior Secretary
Morgans Group of Companies
03.2011 - 07.2014
High School Diploma -
Pre-University School
10.2006 - 06.2007
CXC CSEC -
MERL GROVE HIGH SCHOOL
09.2001 - 06.2006
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