Shakira Ellis
2904 Tenbroeck Ave,NY
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
2
2
years of professional experience
Work History
Bartender
Dwayne Pear
Bronx, NY
01.2024 - Current
- Prepared cocktails from bar recipes and served wine, draft and bottled beer.
- Mixed and served both alcoholic and non-alcoholic drinks for patrons by following standard recipes and procedures.
- Trained new bartenders on drink preparation and upselling techniques.
- Maintained inventory of liquor, beer, wine, and other beverage items.
Store Clerk
Amazon
Bronx, NY
04.2023 - 09.2024
- Received deliveries, scanned packages, and updated orders in internal database.
- Tracked inventory and conducted cycle counts to maintain accurate records.
- Addressed customer complaints with knowledgeable and speedy support to maximize satisfaction.
- Examined packages and goods for damage and notified vendors of replacement needs.
Waitress
Monique Hardy
Bronx, NY
08.2022 - 03.2023
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Presented food and beverages to guests at tables.
- Maintained knowledge of current menu items, garnishes, ingredients, and preparation methods.
Education
High School Diploma -
Bridgeport High
Portmore, Jamaica06-2013
Skills
- Basic accounting
- Suggestive Selling
- Complaint resolution
- Data Entry
- Customer Service
Timeline
Bartender
Dwayne Pear
01.2024 - Current
Store Clerk
Amazon
04.2023 - 09.2024
Waitress
Monique Hardy
08.2022 - 03.2023
High School Diploma -
Bridgeport High
Similar Profiles
Cameron WashingtonCameron Washington
DLW Custom Connection at Dwayne WashingtonDLW Custom Connection at Dwayne Washington
Jaden GallagherJaden Gallagher
Cashier/Kitchen Assistant at Dwayne BakerCashier/Kitchen Assistant at Dwayne Baker
JOSE CHAMPIONJOSE CHAMPION
Owner Operator Crude Oil Hauling at DZA Trucking Inc Dwayne Burleson 346-391-3080Owner Operator Crude Oil Hauling at DZA Trucking Inc Dwayne Burleson 346-391-3080
Lystra David-StanleyLystra David-Stanley
AP Literature and Composition Teacher at Capital Prep BronxAP Literature and Composition Teacher at Capital Prep Bronx
Winston MunozWinston Munoz
Security Officer at Restaurant Stop 809Security Officer at Restaurant Stop 809