Shakera Sinclair
Kingston
Summary
A resourceful individual with extensive background in advanced management processes. Utilizes superior communication skills to build meaningful, trusting relationships that exceed client demands. Highly skilled project manager with outstanding team leadership abilities to meet targets consistently.
Overview
6
6
years of professional experience
Work History
Fulfillment Engagement Specialist
Varsity Tutors
05.2023 - Current
- Support Tutor Applicants and Tutor Onboarding
- Assist the tutor-setup process in the tutor marketplace including supporting applicants via phone, chat, email, and even video if necessary.
- Conduct data entry, registration, and enrollment activities for school district accounts
- Add new courses to digital inventory and providing ongoing maintenance of this inventory
- Set up sessions in catalog based on client (school system or parent) or course requirements following checklists and documented processes
- Assign Tutors to Tutoring Sessions
- Match students with experts for one-on-one instruction and classes, following document processes and checklists
- Assist tutors with questions about opportunities via phone, chat, email, and even video if necessary
Intern
AC Hotel Kingston
06.2024 - 08.2024
- Lounge server, Kitchen prep assistant, Front desk agent
- Developed professional skills through hands-on experiences, including time management and effective communication.
- Gained practical experience in various aspects of the field, applying academic knowledge to real-world situations.
- Streamlined order-taking process to minimize wait times for diners.
- Developed strong knife skills through regular practice, improving precision in slicing, dicing, and chopping ingredients.
- Assisted guests in making informed decisions on local attractions, dining options, and transportation services.
- Developed tailored solutions for clients based on their unique needs and challenges, creating customer loyalty and trust.
Lunch Supervisor
Exit 21 Lounge Internship
11.2023 - 01.2024
- Communicated regularly with kitchen staff to address any dietary concerns or menu feedback from students.
- Maintained a clean and sanitary dining area through regular cleaning tasks, contributing to overall school cleanliness standards.
- Collaborated with other staff members to create a positive and welcoming atmosphere during lunch periods.
Team Manager
Ibex Global
01.2020 - 03.2023
- Led recruitment, hiring and onboarding activities, training new joiners in operational processes and conducting probationary performance reviews.
- Managed and mentored team of 20 to continuously deliver exceptional service.
- Scheduled weekly projects, anticipating timelines for milestones and completion dates.
- Maintained positive, professional working environment to optimise staff and customer satisfaction.
- Supervised and mentored staff in 1:1 sessions, driving attainment of individual KPIs.
- Conducted regular appraisals and performance reviews, highlighting training and development opportunities.
Administrative Assistant
Ranger and Associates
11.2018 - 12.2019
- Received, sorted and directed incoming mail to maintain good communication channels.
- Managed information on company databases for different organizational activities to track history and safeguard accurate information.
- Coordinated communications between various departments to schedule meetings and keep company informed on critical matters.
- Updated client correspondence files and noted additions in file index.
- Planned office events by reserving venues, communicating schedules and coordinating setup.
- Identified data discrepancies through careful analysis, promptly researching issues for quick resolutions.
Medical Records Filing Clerk
Bustamante Children's Hospital
06.2018 - 08.2018
- Responded to requests for medical information retrieval, verifying data to be accessed by authorised personnel only.
- Retrieved folders from hospital wards and transported records to Medical Records Department for scanning and filing.
- Documented requests and current updated status in electronic tracking systems as required by established procedures.
Education
Bachelor of Science - Hospitality and Tourism Management
University of Technology, Jamaica
2025
High School Diploma -
Ardenne High School
2018
Skills
- Organization and time management
- Customer Service
- Administrative Skills
- Issue resolution
- Microsoft Office Suite expertise
Timeline
Intern
AC Hotel Kingston
06.2024 - 08.2024
Lunch Supervisor
Exit 21 Lounge Internship
11.2023 - 01.2024
Fulfillment Engagement Specialist
Varsity Tutors
05.2023 - Current
Team Manager
Ibex Global
01.2020 - 03.2023
Administrative Assistant
Ranger and Associates
11.2018 - 12.2019
Medical Records Filing Clerk
Bustamante Children's Hospital
06.2018 - 08.2018
Bachelor of Science - Hospitality and Tourism Management
University of Technology, Jamaica
High School Diploma -
Ardenne High School
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