Shae Jackson
Buff Bay,04
Summary
Dedicated Customer Service professional who is committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
4
4
years of professional experience
Work History
Customer Service Representative
ASUSTeK Computer
08.2024 - Current
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided troubleshooting for technical issues
- Responded to customer requests for products, services, and company information.
- Answered 40+ calls per day in a given shift
Timekeeper and Equipment Manager
Buff Bay Fire Station
11.2023 - 01.2024
- Verified timekeeping records and handled any discrepancies with employees.
- Managed payroll data entry and processing for 15 employees to comply with predetermined company guidelines.
- Responded to employee questions and requests for information in timely and knowledgeable fashion.
Internet Cafe Attendant
Globalnet Computers Accessories and Café
07.2020 - 08.2021
- Managed cash drawer throughout shift and during opening and closing procedures.
- Assisted customers with computer needs and projects.
Education
High School Diploma -
St. Mary High School
St. Mary, Jamaica07-2023
Skills
- Excellent Customer Service Skills
- Multi-Task Management
- Call Management
- Productive and Cooperative
- ASUS CMS
Timeline
Customer Service Representative
ASUSTeK Computer
08.2024 - Current
Timekeeper and Equipment Manager
Buff Bay Fire Station
11.2023 - 01.2024
Internet Cafe Attendant
Globalnet Computers Accessories and Café
07.2020 - 08.2021
High School Diploma -
St. Mary High School
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