Onique James
2 Molynes Garden, Tamrind Grove , Kingston,Jamaica
Summary
I am a highly competent and result-driven individual with a keen eye for detail. Driven by self-motivation and passion, I uphold high ethical standards and am determined to make a meaningful impact within an organization. I am seeking to establish myself in a role where I can achieve professional and personal growth while significantly enhancing the productivity and efficiency of the organization. As an organized and dedicated Administrative Assistant, I have a proven track record of delivering exceptional customer service in fast-paced environments. My strong decision-making skills and attention to detail enable me to manage multiple tasks effectively, whether working independently or as part of a team.
Overview
17
17
years of professional experience
8
8
years of post-secondary education
Work History
Customer Service Advocate
Hinduja Global Solutions
Jamaica
6 2021 - Current
- Answer calls promptly
- Relay benefit, eligibility and claim information to health care professionals
- Access calls and find appropriate resolution by the organization’s standard of operation
- Liaison between the caller and other internal departments to ensure timely resolution
- Ensure proper documentation of each call
- Educate callers on the company’s standard of operations and guidelines
- Track delivery status of Packages submitted via mail and sent appropriate correspondence for any further action that is needed.
- Analyzed customer feedback data to identify areas for improvement in processes and procedures.
Senior Warehouse Clerk
Mothers Enterprise Limited
11.2012 - 08.2020
- To perform all duties relating to order processing (internal & external customers)
- Answer customers’ questions and queries via email and telephone calls
- Communicate with customers regarding the status of their delivery, item availability, etc
- Filing of all controlled records/documents and general correspondence
- Prepare data and analytical reports such as unfilled orders for the manager
- Maintain data regarding the status of staff food handlers’ permits
- Equip the department with an adequate supply of stationery and blank controlled documents for use in daily operation
- Prepare purchasing re-order report for manager’s review and approval
- Typing and circulation of various communications / general correspondence
- Support monthly stock count exercise (Counting, updating, labeling, etc.)
- Assist with the reconciliation of items with variances within 3 days of stock count
- Assist in ensuring the warehouse uses the Standard Operating Procedures (eg FIFO)
- Aid in organizing the picking of goods and ensuring the correct goods are picked and packed for delivery
- Assist with the receiving of incoming goods and ensuring the quantity and the quality are accurate and of the highest standard
- Ensure that incoming inventories are updated to the system within a timely manner
- Coordinate the activities of the warehouse with activities of the Production and Purchasing Department to ensure the availability of merchandise
- Investigate short deliveries and returns from the dispatch dept.
Loan interview to access the worthiness of the applicant
Fast Cash Finance
03.2011 - 05.2012
- Data entry and updating of customer information
- Relieve cashier and receptionist daily or in their absents.
Collection Officer/Customer Service/ Lead Agent
E-services
03.2008 - 12.2010
- Contact customer regarding outstanding balances on account and schedule payment arrangement
- Liaison with customers on all booking and scheduling matters.
Sales Clerk
First Choice Pharmacy
03.2007 - 02.2008
Education
BBA -
University Of Technology
Jamaica 01.2024 - Current
Associate of Arts -
UTECH Academy
Jamaica 01.2016 - 05.2018
Some College (No Degree) -
Infoserv Institute of Technology
Jamaica 10.2006 - 05.2007
High School Diploma -
Meadowbrook High School
Kingston , Jamaica 09.1999 - 05.2004
Skills
Call center experience
Mentoring abilities
Complaint Handling
Problem-solving abilities
Computer Skills
Data Entry
Office Administration
Customer Service
Computer Proficiency
Time Management
Office Management
Documentation and Recordkeeping
Acquiredknowledgeskills
- Proficiency in Microsoft suite (Word, Excel, PowerPoint)
- Proficiency in SAGE 300 (ACCPAC)
- Time Management
- Trained in Identification and Traceability Procedures
- Written and oral communication skills
- Willingness to learn and adapt to changes
- Ability to multitask
- Attentive to detail
- Interpersonal skills
- Analytical and problem solving
- Ability to function effectively under pressure
References
Available upon request
Timeline
BBA -
University Of Technology
01.2024 - Current
Associate of Arts -
UTECH Academy
01.2016 - 05.2018
Senior Warehouse Clerk
Mothers Enterprise Limited
11.2012 - 08.2020
Loan interview to access the worthiness of the applicant
Fast Cash Finance
03.2011 - 05.2012
Collection Officer/Customer Service/ Lead Agent
E-services
03.2008 - 12.2010
Sales Clerk
First Choice Pharmacy
03.2007 - 02.2008
Some College (No Degree) -
Infoserv Institute of Technology
10.2006 - 05.2007
High School Diploma -
Meadowbrook High School
09.1999 - 05.2004
Customer Service Advocate
Hinduja Global Solutions
6 2021 - Current
Similar Profiles
ROSHAE FOSTERROSHAE FOSTER
TEAM LEADER, SALES OPERATIONS at Hinduja Global SolutionsTEAM LEADER, SALES OPERATIONS at Hinduja Global Solutions
Akriti SharmaAkriti Sharma
System Engineer at Hinduja Global SolutionsSystem Engineer at Hinduja Global Solutions
Manish VishwakarmaManish Vishwakarma
End User Support at Hinduja Global Solutions LtdEnd User Support at Hinduja Global Solutions Ltd