Shacquello Gordon
Associate Accountant
1798 Champlain Street Dieppe
Summary
Seasoned customer service professional with 4 years of experience in fast-paced settings, consistently delivering top-tier service and support. Proven ability in handling customer inquiries, resolving issues promptly, and ensuring utmost satisfaction. Skilled in cultivating strong relationships, understanding client needs, and providing tailored solutions. Acknowledged for strong communication, problem-solving prowess, and a steadfast and relentless drive to surpass customer expectations.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work History
Customer Service Associate
SUTHERLAND GLOBAL SERVICES
11.2022 - Current
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Responded to customer calls and emails to answer questions about products and services.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
Customer Service Associate
ADVANTAGE COMMUNICATIONS
03.2022 - 10.2022
- Clearly communicated product features and benefits, helping customers make informed decisions about their purchases.
- Demonstrated empathy in handling difficult situations, fostering trust and loyalty among customers.
- Effectively managed escalations from dissatisfied customers, working closely with management to ensure timely resolutions that maintained brand reputation.
Customer Service Associate
ITEL BPO
08.2021 - 11.2021
- Provided product knowledge and service to customers, building sustainable and interactive communication.
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Facilitated communications through management of inbound and outbound customer calls.
Sales Account Associate
VXI GLOBAL SOLUTIONS
03.2021 - 08.2021
- Executed outbound calls to actively promote and sell company services as sales associate.
- Managed multiple client accounts, maintaining high level of organization and attention to detail.
- Supported sales team in acquiring new clients through effective lead generation techniques.
- Proved track record of managing, selling and developing relationships with strategic merchants.
Receptionist
ONE WAY APOSTOLIC FAITH EXPERIENCE MISSION CHURCHES INTERNATIONAL INC.
11.2020 - 02.2021
- Executed administrative tasks including filing, document preparation and proficiently managed inbound and outbound calls while delivering exemplary client support.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Education
Bachelor of Science - Business Administration And Management
University of Technology, Jamaica
09.2018 - 06.2020
High School Diploma -
Jonathan Grant High School
09.2013 - 06.2018
Skills
- Have demonstrated my customer service expertise through professional roles and active community engagement
- Proven ability to identify issues, evaluate alternatives, and successfully implement solutions
- Professional knowledge of MS Office (Word, Excel, Outlook, PowerPoint)
- Skilled providing exceptional service to clients, ensuring satisfaction and building positive relationship
- Able to work collaboratively with colleagues, contributing effectively to team goals and projects
- Confident in handling straightforward sales engagements
Voluntary Service
- Volunteer at Last Days Church of God Outreach Program (2020-2024)
- Youth President at Last Days Church of God (2018)
- Lighthouse Campus Chapel International Christian Fellowship (2019)
- Agency of Change Charity (2019)
Timeline
Customer Service Associate
SUTHERLAND GLOBAL SERVICES
11.2022 - Current
Customer Service Associate
ADVANTAGE COMMUNICATIONS
03.2022 - 10.2022
Customer Service Associate
ITEL BPO
08.2021 - 11.2021
Sales Account Associate
VXI GLOBAL SOLUTIONS
03.2021 - 08.2021
Receptionist
ONE WAY APOSTOLIC FAITH EXPERIENCE MISSION CHURCHES INTERNATIONAL INC.
11.2020 - 02.2021
Bachelor of Science - Business Administration And Management
University of Technology, Jamaica
09.2018 - 06.2020
High School Diploma -
Jonathan Grant High School
09.2013 - 06.2018
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