SHAALWYNA JACKSON
Riversdale, St. Catherine, Jamaica
Summary
Driven leader with strong problem-solving and customer service skills. Dedicated to providing highest level of service to customers and creating pleasant work environment for staff. Knowledgeable in food safety and sanitation protocols.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Swing Manager
McDonalds Canada
Pickering, Ontario, Canada
10.2021 - 01.2023
- Develops, shares knowledge and experience, trains and coaches crew
- Contributes to crew performance appraisals
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation
- Manages shifts and/or areas without supervision
- Properly executes, enforces and manages all food safety and sanitation requirements and practices
- Controls labour, waste, cash, and while managing shifts and/or areas
- Ensures that human resource policies and procedures are followed.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
Swing Manager
McDonalds Canada
10.2020 - 01.2023
- Develops, shares knowledge and experience, trains and coaches crew
- Contributes to crew performance appraisals
- Maintains critical standards for raw and finished product quality, service speed and quality, cleanliness and sanitation
- Manages shifts and/or areas without supervision
- Properly executes, enforces and manages all food safety and sanitation requirements and practices
- Controls labour, waste, cash, and while managing shifts and/or areas
- Ensures that human resource policies and procedures are followed.
- Monitored employee performance closely, providing constructive feedback for continuous improvement opportunities.
- Improved overall guest experience by working alongside front-of-house staff during peak hours, addressing any issues proactively before they escalated further.
Fulfillment Centre Associate
Amazon Fulfillment Centre
Scarborough, Ontario, Canada
12.2020 - 10.2021
- Prepared packages for shipment while adhering to carrier guidelines, resulting in reduced damages and returns due to improper packaging.
- Expedited order processing time with proficient use of warehouse management software and scanning equipment.
- Maintained a safe working environment by adhering to safety protocols and promptly reporting any hazards or incidents.
- Reduced shipping errors by meticulously checking orders against packing slips before dispatching packages.
- Operated warehouse equipment and reported instances of safety code violations to management to reduce risk of accidents.
- Enhanced order accuracy by diligently picking and packing items according to customer specifications.
Crew Member
McDonalds Canada
Pickering, Ontario, Canada
07.2020 - 10.2021
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Helped maintain a clean and welcoming dining area for customers, boosting overall satisfaction during their visit.
Work Integrated Learning (WIL) Project
Four Seasons Toronto
01.2020 - 04.2020
- Cultivated a culture of continuous improvement by encouraging team members to share feedback, ideas, and best practices for refining research project management processes.
- Developed comprehensive project plans, outlining objectives, timelines and resource allocation to ensure successful delivery within scope.
- Enhanced research project outcomes by implementing effective management strategies and ensuring timely completion of milestones.
- Drafted high-quality reports summarizing key findings for dissemination among stakeholders and publication in academic journals.
- Conducted thorough literature reviews to identify knowledge gaps and inform the direction of research projects.
Health and Family Life Teacher
Ministry of Education-Enid Bennett High
Bog Walk, St. Catherine, Jamaica
09.2018 - 08.2019
- Teaching students based on national curriculum guidelines within my specialized subject areas
- Encouraging student participation in lessons and in other school-related activities
- Assessing and reporting on the behaviour of students
- Providing educational and social guidance to students and/or directing them to specialist areas of advice when needed
- Ensuring the highest standards of quality and applying the most up-to-date teaching methods
- Attending and taking part in staff meetings to support the smooth running and administration of the school
- Collaborating with parents, carers, guardians and other professionals to safeguard and ensure the educational welfare of students.
- Developed strong relationships with students, parents, and colleagues by maintaining open lines of communication and fostering a supportive learning environment.
Education
Hotel And Restaurant Management
Centennial College
Scarborough, ON04.2020
Bachelors of Science in Hospitality and Tourism Management, Emphasis in Hotel and Resort Management -
University of Technology
Kingston, Jamaica01.2012
Skills
Team motivation
Staff Leadership
Industry Awareness
Coaching and Mentoring
Supply Ordering and Management
Customer Service
Problem-Solving
Collaboration and Teamwork
Relationship Building
Employee Performance Evaluations
Certification
- Food Handlers FS1-June 2020-June 2025
- World Education Services (WES)-Degree Certified to Canada Equivalency: Bachelor’s Degree (four years)
- Red Cross First Aid and CPR Certified- November 2021
References
References will be provided upon request.
Languages
English
Native language
Spanish
Elementary
A2
Timeline
Swing Manager
McDonalds Canada
10.2021 - 01.2023
Fulfillment Centre Associate
Amazon Fulfillment Centre
12.2020 - 10.2021
Swing Manager
McDonalds Canada
10.2020 - 01.2023
Crew Member
McDonalds Canada
07.2020 - 10.2021
Work Integrated Learning (WIL) Project
Four Seasons Toronto
01.2020 - 04.2020
Health and Family Life Teacher
Ministry of Education-Enid Bennett High
09.2018 - 08.2019
Hotel And Restaurant Management
Centennial College
Bachelors of Science in Hospitality and Tourism Management, Emphasis in Hotel and Resort Management -
University of Technology