SEVAUGHN E. MCINTOSH
________________________________________________________________
8 Castle Terrace, Mona, Kingston 6
Summary
ISO 9001 certified professional with extensive experience in risk management, auditing, strategic planning, performance monitoring, and quality management. Adept at conducting gap analyses and implementing preventive measures to achieve high organizational performance and continuous improvement. Passionate about leveraging expertise at the Port Authority of Jamaica to effectively manage and coordinate risk management and business continuity initiatives, thereby driving organizational resilience.
Overview
6
6
years of professional experience
Work History
Manager, Quality Assurance
Jamaica Special Economic Zone Authority (JSEZA)
5 2022 - Current
- Directed the implementation of ISO 9001:2015 QMS, achieving a 76% increase in business process documentation
- Conducted comprehensive training programs that enhanced staff competencies, resulting in a 63% reduction in errors
- Managed the organization's performance monitoring system, driving data-driven decision-making processes that consistently exceeded performance targets
- Led cross-functional teams in identifying and mitigating risks, ensuring compliance with regulatory standards, international best practices and internal policies
- Developed and enforced policies and procedures, fostering a culture of continuous improvement.
- Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
- Facilitated successful cross-functional collaborations for the completion of key projects, fostering strong working relationships among team members.
- Streamlined workflows by identifying bottlenecks in existing systems and proactively addressing these challenges through appropriate solutions implementation.
- Drove operational efficiency through data-driven decision-making processes, leveraging analytics tools for informed strategy development.
- Conducted comprehensive risk assessments, identifying high-risk areas and developing mitigation strategies that improved compliance and operational efficiency.
- Collaborated with cross-functional teams to foster a risk-aware culture and ensure adherence to quality assurance policies and procedures.
- Monitored and reported on the effectiveness of risk management strategies to senior management, ensuring continuous improvement and regulatory compliance
Quality Assurance Officer
Jamaica Special Economic Zone Authority (JSEZA)
2020.10 - 2022.05
- Processed non-conformance reports and corrective action requests, preparing summaries and recommendations for process improvements
- Supported the implementation and maintenance of the ISO 9001:2015 QMS, contributing to a significant reduction in nonconformities
- Conducted internal audits and facilitated external audits to ensure compliance with ISO 900:2015 standards
- Streamlined workflows by automating repetitive tasks, increasing operational efficiency
- Developed training programmes for employees to enhance their understanding of quality assurance principles and practices
- Managed the development, review, approval processes within the documentation systems to maintain control of all procedures, policies, and related records.
- Conducted risk assessments to identify and mitigate potential quality issues.
- Developed and enforced policies and procedures, ensuring they reflected current functional and industry best practices.
Manager, Client Delivery
Lumorus
2021.07 - 2021.10
- Managed incident, change, and problem management, ensuring seamless client services and no disruptions
- Conducted regular client service reviews and generated SLA reports, providing detailed trend analyses
- Oversaw contract management and compliance, fostering strong client relationships and ensuring adherence to terms and conditions
- Led a cross-functional team to deliver projects on time, enhancing client satisfaction and service delivery.
Administrator
Office of Student Services and Development
2020.08 - 2021.07
- Design and lead the implementation of targeted developmental programmes aimed at enhancing the capacity and expanding the skill set of individuals within the organization
- Evaluate and refine existing programmes to ensure alignment with continuous improvement goals, utilizing feedback and data-driven insights to enhance programme effectiveness
- Collaborate with key stakeholders to integrate capacity-building initiatives into the broader continuous improvement strategy
- Conduct regular reviews of developmental programs, identifying areas for improvement, and implementing adjustments to meet evolving organizational needs
- Lead the coordination of the strategic planning process, working closely with executive leadership to align continuous improvement objectives with overall organizational goals
- Establish and manage a robust performance monitoring system to track and evaluate the effectiveness of activities throughout the academic year
- Collaborate with relevant teams to define key performance indicators (KPIs) and establish benchmarks for success, ensuring that they align with continuous improvement objectives.
Senior Officer, Human Resources
Generative Consultancy Firm
2018.09 - 2020.01
- Develop and execute effective recruitment and talent acquisition strategies
- Manage the end-to-end recruitment process, including job posting, resume screening, conducting interviews, and making hiring recommendations
- Coordinate onboarding and orientation programmes
- Administer employee benefits and serve as the primary point of contact for benefits-related inquiries
- Coordinate employee engagement and development initiatives, fostering professional growth.
Education
Bachelor of Science - Economics And Statistics
University of The West Indies
Mona Campus, Kingston 7 2001.05 -
Skills
- Risk Assessment & Mitigation
- Compliance Management
- ISO 9001:2015 Implementation
- Training & Awareness Programmes
- Lean Management & Continuous Improvement
- Analytical & Problem-Solving Skills
- Strong Communication & Interpersonal Skills
- Microsoft Office Suite
Linkedinprofile
https://www.linkedin.com/in/sevaughn-e-mcintosh-14913a8b/
References
Mr. Dwayne Haynes, JP
Director, Technical Coordination & Monitoring
Ministry of Industry, Investment and Commerce
dwayne.haynes02@alumni.uwi.edu
(876) 361-8498
Mr. Matthieu Manning-Taylor
Senior Manager, L&D and Talent Acquisition
KPMG-Jess
matthieutaylor27@gmail.com
(876) 381-5908
Timeline
Manager, Client Delivery
Lumorus
2021.07 - 2021.10
Quality Assurance Officer
Jamaica Special Economic Zone Authority (JSEZA)
2020.10 - 2022.05
Administrator
Office of Student Services and Development
2020.08 - 2021.07
Senior Officer, Human Resources
Generative Consultancy Firm
2018.09 - 2020.01
Bachelor of Science - Economics And Statistics
University of The West Indies
2001.05 -
Manager, Quality Assurance
Jamaica Special Economic Zone Authority (JSEZA)
5 2022 - Current
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