SEREENA HERMAN
Assistant
May Pen, Clarendon
Summary
Self-motivated, enthusiastic and hard working assistant who is adaptable and a fast learner. I am an organized and dependable candidate who is successful at efficiently managing multiple priorities with a positive attitude with little to no supervision. I am eager to garner new skills to build myself professionally. I possess excellent customer service and conflict management skills, as I am a diligent problem solver. I am currently seeking to become a remote assistant and I am ready to utilize my skills to help in achieving company goals.
Overview
5
5
years of professional experience
11
11
years of post-secondary education
3
3
Certifications
Work History
Sports Representative
Mary Seacole Hall
01.2022 - Current
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Proved successful working within tight deadlines and fast-paced atmosphere.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Resolved problems, improved operations and provided exceptional service.
- Used Microsoft Word and other software tools to create documents and other communications.
- Maintained energy and enthusiasm in fast-paced environment.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Led projects and analyzed data to identify opportunities for improvement.
Assistant Secretary
May Pen Primary School
May Pen, Clarendon
05.2022 - 06.2022
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Routed business correspondence, documents and messages to correct departments and staff members.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Offered technical support and troubleshot issues to enhance office productivity.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Volunteered to help with special projects of varying degrees of complexity.
- Facilitated timely delivery of special projects to meet organizational and departmental objectives.
- Transcribed and organized information to assist in preparing speeches and presentations.
Culinary Representative
Mary Seacole Hall
03.2021 - 05.2022
- Participated in team-building activities to enhance working relationships.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Used Microsoft Word and other software tools to create documents and other communications.
- Prepared variety of different written communications, reports and documents.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Developed marketing content such as blogs, promotional materials and advertisements for social media.
- Increased customer engagement through social media.
- Communicated with followers to promptly respond to queries and monitor reviews.
- Monitored online presence of company's brand to engage with users and strengthen customer relationships.
- Worked with department personnel to deliver brand consistency in social media messages.
Column Writer
Pharmaceutical Society Of Jamaica
Clarendon
06.2021 - 06.2022
- Performed research and checked facts to maintain high standard of journalistic integrity.
- Applied understanding of public opinion, social media and traditional media use to create engaging and attention-grabbing stories.
- Wrote pieces and news stories for online publication, coordinating images and layout to deliver proper presentation.
- Organized material, determined area of emphasis and wrote stories according to prescribed editorial style and format standards.
- Selected material to develop interesting and professional presentations for different formats.
Assistant Secretary
Jamaica Brigade - Clarendon
Clarendon
10.2020 - 11.2021
- Created and updated records and files to maintain document compliance.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Responded to inquiries from callers seeking information.
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Kept reception area clean and neat to give visitors positive first impression.
- Produced letters and memoranda to inform stakeholders of business decisions.
- Offered technical support and troubleshot issues to enhance office productivity.
- Sorted, opened and routed mail and deliveries to meet business requirements.
- Prepared mail and packages for shipment, pickup and courier services to expedite delivery.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Assisted coworkers and staff members with special tasks on daily basis.
- Managed filing system, entered data and completed other clerical tasks.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Transcribed and organized information to assist in preparing speeches and presentations.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
Assistant Teacher and Office Assistant
Beulah All Age School
06.2019 - 07.2019
- Worked with teachers to design lesson plans and coordinate activities for classes.
- Monitored and reported student progress and development, offering mentoring as needed.
- Kept records of student progress for teachers and parents and made notes on behavior, grades, comprehension and personal growth.
- Assisted in lessons, curriculum and homework planning.
- Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
- Assisted in implementation of new learning tools, systems and materials.
- Planned, prepared and presented group assignments to encourage collaboration.
- Graded assignments and reported individual progress to teacher.
- Researched and presented new learning tools and methods for classroom application.
- Provided additional mentoring based on student evaluations.
- Worked with teacher to identify and target opportunities for instructional improvements.
- Worked with teacher and administrators to enforce school policies and procedures.
Secretary
New Longville Line Community Development Club
-, Clarendon
01.2018 - 01.2019
- Maintained daily report documents, memos and invoices.
- Created and updated records and files to maintain document compliance.
- Drafted agendas, recorded minutes and generated documents to facilitate meetings.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Recorded and tracked operational expenses to identify and eliminate wasteful spending.
- Offered technical support and troubleshot issues to enhance office productivity.
Education
CSEC -
Glenmuir High School
09.2012 - 07.2017
Doctor of Pharmacy (PharmD) - Pharmacy
University of the West Indies
09.2019 - Current
Teaching English To Foreign Learners (TEFL) Certification - Language
Global Language Training
10.2021 - 08.2022
Sixth Form Programme (CAPE) -
Glenmuir High School
09.2017 - 07.2019
Skills
Excellent multitasking skills
Good written and oral communication skills
Great typing skills
Excellent time-management skills
Utilized Troubleshoot Active Directory, Office 365 and the range of the Microsoft Office suites
Records management
Document conversion
Spreadsheet management
Social media knowledge
Meeting arrangements
Presentation design
Customer relations and communications
Transcription and dictation
Administrative support
Problem-Solving
Certification
2022 - Teaching English to Foreign Learners (TEFL) Certification
Responsibilities and Activities
University of the West Indies
- Mary Seacole Hall Culinary Representative 2021- 2022
- Mary Seacole Hall Dynamite Block Culinary Representative 2020-2021
- Mary Seacole Hall Jade Block Sports Representative 2019-2020
- HCCP Club (member) 2019-2022
- Pharmacy Student’s Association (Vice President) 2019- present
Glenmuir High School
- Environmental Club (President) (2016-Present)
- DeRoux House (Leader) (2012-2019)
- Prefect Council (Prefect) (2018-2019)
- Youth Assisting Youth Mentorship (Events Co-ordin.) (2017-2019)
- Female Basketball Team (Center) (2016- 2019)
- Sixth Form Association (Assistant Secretary) (2017-2019)
- Key Club (Food Preparation Co-ordinator) (2017-2019)
- Academic Mentors (2018-2019)
- History Club (2017-2019)
- Etiquette Club (2015-2017)
New Longville Line Community Development Club
- Secretary (2018- 2019)
Timeline
Assistant Secretary
May Pen Primary School
05.2022 - 06.2022
Sports Representative
Mary Seacole Hall
01.2022 - Current
Teaching English To Foreign Learners (TEFL) Certification - Language
Global Language Training
10.2021 - 08.2022
Column Writer
Pharmaceutical Society Of Jamaica
06.2021 - 06.2022
Culinary Representative
Mary Seacole Hall
03.2021 - 05.2022
Assistant Secretary
Jamaica Brigade - Clarendon
10.2020 - 11.2021
Doctor of Pharmacy (PharmD) - Pharmacy
University of the West Indies
09.2019 - Current
Assistant Teacher and Office Assistant
Beulah All Age School
06.2019 - 07.2019
Secretary
New Longville Line Community Development Club
01.2018 - 01.2019
Sixth Form Programme (CAPE) -
Glenmuir High School
09.2017 - 07.2019
CSEC -
Glenmuir High School
09.2012 - 07.2017