Sabrina Hewitt
Clarendon
Summary
Dynamic Acting Manager at Sandals Hotel with a friendly, positive attitude and strong analytical skills. Successfully enhanced employee performance and boosted productivity through effective leadership and communication. Recognized for attention to detail and problem-solving abilities, ensuring exceptional customer service and satisfaction. Committed to fostering a collaborative team environment.
Overview
4
4
years of professional experience
Work History
Acting Manager
Sandals Hotel
03.2023 - Current
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Held team meetings to gain feedback, provide updates and set policies.
Hotel Supervisor
Versailles Hotel
08.2021 - 05.2023
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Handled guest complaints and offered complimentary services to maintain high guest satisfaction rates.
- Provided services efficiently and with high level of accuracy.
- Offered appropriate reservation options based on expected attendees when coordinating events.
Education
Associate of Science - Tourism And Hotel Management
Heart NSTA Trust
Toll Gate, Clarendon 06-2021
High School Diploma -
Denbigh High School
Clarendon06-2019
Skills
- Friendly, positive attitude
- Analytical
- Verbal communication
- Basic math
- Attention to detail
- Supervision and leadership
Timeline
Acting Manager
Sandals Hotel
03.2023 - Current
Hotel Supervisor
Versailles Hotel
08.2021 - 05.2023
Associate of Science - Tourism And Hotel Management
Heart NSTA Trust
High School Diploma -
Denbigh High School
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