Savatheda A. Leon

I am proud to have consistently delivered exceptional customer experiences in my role as a customer service representative. My achievement in achieving a high First Call Resolution (FCR) rate and exceeding customer satisfaction targets demonstrates my ability to empathize with customers, understand their concerns, and provide personalized solutions. Through active listening, effective communication, and a proactive approach, I have successfully resolved complex customer issues, resulting in increased customer loyalty and retention.

• 5 CSEC (Caribbean Secondary Examination Certificate)
• City and Guilds Mathematics stage 3
• Certificated in Heart Trust YADI Program
• Associated degree of science in Agro-Processing and Business Management
• Certificated of achievement for Most Outstanding Performance in Agro-Processing and Business Management