Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Sashkia Gordon

Summary

Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Hospitality Operations Supervisor

White Witch Golf Course
06.2023 - 12.2024
  • Lead and supervise the Golf Operations team to ensure seamless member experience
  • Oversee daily operations, including equipment storage, golf cart management, and member service preparation
  • Train and manage staff in delivering superior customer service, ensuring all equipment is maintained, and stock is replenished
  • Coordinate logistics for special events, ensuring accurate preparation of water, towels, and golf equipment
  • Implement operational improvements to enhance efficiency and customer satisfaction

Housekeeping Supervisor

RIU Resort
03.2022 - 03.2023
  • Managed housekeeping staff and assigned daily tasks, ensuring all rooms met hotel standards of cleanliness and guest satisfaction
  • Ensured prompt response to guest requests and collaborated with other departments to meet service expectations
  • Conducted regular inspections of guest rooms to maintain the highest standards and address any deficiencies
  • Managed inventory control of cleaning supplies, coordinating with suppliers to ensure adequate stock levels
  • Trained and mentored new housekeepers, fostering a positive and productive work environment

Food and Beverage Supervisor

Royalton Resort
01.2019 - 02.2022
  • Led and supervised a team of servers and kitchen staff, ensuring excellent guest service in both the dining and bar areas
  • Managed the restaurant's daily operations, ensuring efficient seating arrangements, smooth kitchen flow, and high-quality service
  • Trained staff in service standards, beverage preparation, and proper handling of customer inquiries
  • Assisted in curating drink menus and ensuring the availability of essential ingredients
  • Oversaw sanitation protocols in the kitchen and dining area, ensuring compliance with health and safety regulations

Housekeeping Team Lead

RIU Reggae Resort
07.2015 - 01.2019
  • Led a team of housekeeping staff to ensure the cleanliness and maintenance of guest rooms according to hotel standards
  • Conducted room inspections and addressed any maintenance or repair needs with the appropriate departments
  • Supervised laundry operations, including the collection, cleaning, and distribution of linens and uniforms
  • Developed efficient workflows for cleaning procedures, ensuring quick turnaround of rooms while maintaining high quality
  • Implemented staff training programs focused on enhancing productivity and adherence to safety protocols

Education

Bachelor of Science - Hospitality Management

University of West Indies
06-2024

Diploma in Hospitality Management -

Heart NSTA Trust
07-2019

Skills

  • Creativity
  • Customer Service
  • Leadership
  • Point of sale operation
  • Table resetting
  • Food handling

Certification

  • Hospitality Management Certification
  • Quality Assurance in Hospitality
  • Leadership and Team Management

Timeline

Hospitality Operations Supervisor

White Witch Golf Course
06.2023 - 12.2024

Housekeeping Supervisor

RIU Resort
03.2022 - 03.2023

Food and Beverage Supervisor

Royalton Resort
01.2019 - 02.2022

Housekeeping Team Lead

RIU Reggae Resort
07.2015 - 01.2019

Bachelor of Science - Hospitality Management

University of West Indies

Diploma in Hospitality Management -

Heart NSTA Trust

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Sashkia Gordon