Sashell Scott

✅Handle incoming calls, emails, and live chats regarding inquiries about ordering and printing keepsakes.

✅Ensure customers receive the highest quality keepsakes and exceptional service.

✅Place orders on behalf of customers through their accounts.

✅Assist customers with designing and customizing their keepsakes.

✅Resolve any printing issues or errors to ensure customer satisfaction.

✅Handled incoming calls and inquiries related to car rental services, providing prompt and accurate information to customers.

✅Coordinated with relevant departments and partners to verify vehicle availability and ensure seamless service.

✅Engaged in consultative selling to recommend and upsell car rental options that best fit customer needs and preferences.

✅Processed and confirmed reservations efficiently, ensuring all booking details were accurately recorded and communicated.

✅Handled inbound and outbound calls regarding shopper-related inquiries from customers.

✅Coordinated with drivers to assist in locating customers efficiently.

✅Acted as a liaison between customers and shoppers to facilitate order modifications and ensure smooth communication.

✅Handled incoming calls and inquiries related to credit card services, providing clear and accurate assistance to customers.

✅Guided new customers through the credit card application process, ensuring a smooth and informative experience.

✅Assisted existing customers with requests to increase their credit limits, verifying eligibility and facilitating approvals.

✅Supported customers with bill payment processing and provided information on payment options and schedules.

✅Managed incoming calls and inquiries related to health insurance, providing timely and accurate information to customers.

✅Processed authorizations for both brand-name and generic prescriptions efficiently, ensuring compliance with insurance guidelines.

✅Responded promptly to customer questions and concerns, delivering exceptional service and support.

✅Assisted patients in completing necessary paperwork, facilitating smooth processing of insurance claims and services.

✅Supported doctors by providing accurate patient insurance information, aiding in effective patient care coordination.