Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
Generic

Sashell Samuels-Boyd

Port Royal Kingston

Summary

Experienced Customer Service Supervisor bringing quality performance in customer support supervisory roles. Skilled in mentoring team members to deliver exceptional service and building team morale through effective communication and positive performance feedback. Accustomed to defusing customer dissatisfaction and managing competing priorities with superior results. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence.

Overview

13
13
years of professional experience

Work History

Customer Service Supervisor

Global Exchange Cambio Ltd
01.2023 - Current
  • Establishing solution for client based issues
  • Procuring and handling sensitive customer information with high regards for confidentiality
  • Assist manager in facilitating smooth operation of work center and liaising with CSRs and discourse or dissatisfaction.
  • Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
  • Mentored team members to promote productivity, accuracy, and commitment to friendly service.

Store Manager

JK LAUREN COMPANY LIMITED
01.2022 - 05.2022
  • Successfully established business-vendor relation Micromanaged successfully inventory management protocol for ease of sale
  • Completed point of sale opening and closing procedures.
  • Rotated merchandise and displays to feature new products and promotions.
  • Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
  • Assisted with hiring, training and mentoring new staff members.
  • Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Supervised guests at front counter, answering questions regarding products.

Waitress

Grand Excelsior Hotel
12.2020 - 01.2021
  • Used cash registers and credit card machines to cash out customers.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
  • Folded napkins and prepared silverware sets to provide adequate supply for host station.
  • Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
  • Processed orders and sent to kitchen employees for preparation.

Cashier (Sales Associate)/Pharmacy Assistant

LiveWell Pharmacy, Sashell Samuels
06.2011 - 08.2015
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacy staff with preparing medications and filling orders.
  • Merchandised over-the-counter goods and rotated stock.
  • Counted and labeled prescriptions with correct item and quantity.
  • Updated computer system with current customer, payment and inventory information.
  • Supported operations with filing, copying and faxing.
  • Operated cash register and performed front counter tasks to facilitate daily operations.
  • Answered customer phone calls to address questions and provide assistance with prescriptions.
  • Restocked pharmacy shelves with supplies and medicines and ordered new items to avoid shortages.
  • Typed and printed out prescription and medication labels.
  • Prepared bills for clients and submitted required paperwork to insurance companies.

Desk Assistant

Jamaica Constabulary Force
02.2011 - 06.2011
  • Greeted guests in with friendliness and professionalism.
  • Answered incoming phone calls to process requests, transfer calls, or relay messages to appropriate personnel.
  • Delivered top-notch administrative support to office staff, promoting excellence in office operations.
  • Worked closely with management to provide effective assistance for specific aspects of business operations.
  • Maintained filing system to facilitate easy access to information

Education

Bachelor of Science - Dental Hygiene

University of Technology
237 Old Hope Road
11.2018

High School Certificate -

Camperdown High School
6b Camperdown Road
06.2008

Skills

  • And expertise include:
  • 5 years of Customer Service Experience
  • Great interpersonal skills
  • Proven time management and organization skills
  • Strong oral and written communication skills
  • Trained in using technology as a tool to effectively achieve set objectives
  • Profound understanding of the importance reputation management, good publicity and time responses to PR queries
  • Database Maintenance
  • Supervising Employees
  • Quality Assurance
  • Enforce Policies
  • Information Updates
  • Administration and Operations
  • Compliance Adherence
  • Clerical Support
  • Customer Service Management
  • Write Reports
  • Verbal and Written Communication
  • Goal Attainment
  • Customer Relations

Affiliations

Customer Service Training, LiveWell Rx-Donetta Russell Awards Second Class Honours, November 2018, University of Technology, Jamaica CSEC Certificate awarded with 7 subjects Professional Associations Vice President, Excelsior Primary and Infant School PTA Service Dental Outreach, Faith Cathedral Deliverance Center Dental Outreach, The Lord’s House: Missionaries for the Poor Dental Hygienist (student), Wellington Dental Community Outreach (Landscaping), Hope Royal Botanical Gardens Community Outreach, UHWI-Pediatric Cancer Ward Dental Assistant, Dr. Claudja Brown

Timeline

Customer Service Supervisor

Global Exchange Cambio Ltd
01.2023 - Current

Store Manager

JK LAUREN COMPANY LIMITED
01.2022 - 05.2022

Waitress

Grand Excelsior Hotel
12.2020 - 01.2021

Cashier (Sales Associate)/Pharmacy Assistant

LiveWell Pharmacy, Sashell Samuels
06.2011 - 08.2015

Desk Assistant

Jamaica Constabulary Force
02.2011 - 06.2011

Bachelor of Science - Dental Hygiene

University of Technology

High School Certificate -

Camperdown High School

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Sashell Samuels-Boyd