SASHAWNA SMITH
Bog Walk
Summary
Dependable and meticulous front desk worker with experience in customer care, administrative assistance, and multitasking in hectic settings. Competent in front-office coordination, scheduling, record-keeping, and phone system management. Exhibits professionalism, discretion, and a strong dedication to providing a seamless and satisfying customer experience.
Overview
3
3
years of professional experience
Work History
Front Desk Agent
Biomedical Caledonia Medical Laboratory Ltd
09.2025 - Current
- Handled cash and credit transactions with precision for various services.
- Maintained clean and well-stocked lobby.
- Represented brand and upheld high standards of quality and service.
- Collaborated with other departments to maintain high levels of guest service across all areas.
Customer Service Representative
Transparent BPO
11.2023 - 07.2024
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Researched assistance requested and offered accurate information to resolve issues and respond to inquiries.
- Built strong knowledge of product line to assist customers in selecting products.
- De-escalated customer complaints using specialized communication techniques.
- Communicated with clients over phone, email and chat platforms.
Customer Service Representative
Ibex
10.2022 - 11.2023
- Resolved customer inquiries, complaints, and issues providing insightful solutions.
- Answered inbound calls to greet and assist customers with various needs and questions.
- Addressed customer concerns and complaints and resolved issues promptly.
Skills
Customer satisfaction
References
- Henry, Trowers, Minister of Religion, 1658-210-0332
- Rosalee, DeSouza, Principal, 876-872-1835
Timeline
Front Desk Agent
Biomedical Caledonia Medical Laboratory Ltd
09.2025 - Current
Customer Service Representative
Transparent BPO
11.2023 - 07.2024
Customer Service Representative
Ibex
10.2022 - 11.2023