SASHANE FACEY
Ocho Rios
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.
Overview
3
3
years of professional experience
Work History
Guest Service Agent/ Front Desk Agent
Dolphin Cove Limited
03.2023 - Current
- Prepared reports on guest satisfaction levels and other metrics.
- Introduced customers to attraction amenities with pleasant and helpful demeanor.
- Enforced policies and procedures to increase efficiency.
- Used quick response and dynamic service skills to build relationships with guests and improve customer retention rate.
- Reported problems to appropriate personnel for immediate remediation.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Developed and maintained positive relationships with guests for satisfaction.
- Greet guests at front desk and engaged in pleasant conversations while managing check-in process.
- Streamlined front desk operations for improved efficiency and faster service delivery.
- Maintained clean and organized front desk areas to uphold polished company image.
Brand Ambassador
Wisynco Group Limited
05.2022 - 03.2023
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Increased positive word-of-mouth referrals through genuine, personalized customer interactions and excellent product knowledge.
- Ensured accurate representation of the brand by maintaining consistent messaging and visuals across all promotional materials and presentations.
- Enhanced brand recognition by executing promotional events and engaging customers with product demonstrations.
- Boosted sales through effective collaboration with store staff to promote products in high-traffic areas.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Showed understanding of customer's personal style and preferences when offering product advice.
Education
No Degree - Customer Service NVQ-J Level 2, Marketing And Pr
HEART NSTA Trust
St Ann.03.2022
No Degree - CAPE RESULTS Communication Studies Literatures in
Moneague College
St Ann.08.2020
High School Diploma -
Fern Court High School
Claremont St Ann 08.2019
Skills
- Guest communication
- Listening Skills
- Writing and verbal communication
- Check-in and Check-out Procedures
- Complaint Handling
- Guest inquiry resolution
- Clear Communication
- Interpersonal skills
- Computer skills
- Problem solving
- Management skills
- Leadership
References
- available upon request.
Timeline
Guest Service Agent/ Front Desk Agent
Dolphin Cove Limited
03.2023 - Current
Brand Ambassador
Wisynco Group Limited
05.2022 - 03.2023
No Degree - Customer Service NVQ-J Level 2, Marketing And Pr
HEART NSTA Trust
No Degree - CAPE RESULTS Communication Studies Literatures in
Moneague College
High School Diploma -
Fern Court High School