Sashana Campbell
Mango Valley, St. Mary, Jamaica
Summary
Reliable and upbeat individual, successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, customer service and administrative duties. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic.
Overview
3
3
years of professional experience
4
4
Certification
3
3
Languages
Work History
Sales Associate
Sandals Ochi Beach Resort Gift Shop
06.2023 - 09.2023
- Assisted in raising sales by 15% through effective marketing strategies via interacting with the guests. Participated in numerous marketing and promotional campaigns for the resort’s gift shop.
- Managed time efficiently in order to complete all tasks within deadlines.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Applied effective time management techniques to meet tight deadlines.
Hostess and Tour Guide
Bamboo Beach Club and Reggae Hill
04.2022 - 09.2022
- Guided tours for diverse groups of cruise ship passengers and lead numerous office-based activities including organization and planning events. Made reservations for groups of local, resort and cruise ship guests. Served food and beverages for guests of the company. Planned and processed numerous weekly tours. Handled the bill payments of employees and guests daily.
- Proven ability to learn quickly and adapt to new situations.
- Acted as a team leader in group projects, delegating tasks and providing feedback.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Gained extensive knowledge in data entry, analysis and reporting.
- Learned and adapted quickly to new technology and software applications.
- Demonstrated creativity and resourcefulness through the development of innovative solutions.
- Identified issues, analyzed information and provided solutions to problems.
Administrative Assistant
Hope Youth Summer Program - Iona High School
08.2020 - 08.2021
- Organized student files and account records
- Gained extensive knowledge in data entry, analysis and reporting.
- Proven ability to learn quickly and adapt to new situations.
- Strengthened communication skills through regular interactions with others.
Cashier
Valley Value Wholesale
01.2022 - 04.2022
- Processed and rang up purchases for customers in the store
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Strengthened communication skills through regular interactions with others.
- Applied effective time management techniques to meet tight deadlines.
- Learned and adapted quickly to new technology and software applications.
Education
Bachelor Of Science - Psychology
06.2021
07.2019
Skills
- Customer Service
- Computer Literacy
- Filing and Processing
- Proficient in Spanish
- Merchandising
- Guest Service
- Negotiation
- Collaboration and Teamwork
- Organization
- Interpersonal Communication
References
- Mrs.Lamarr Robinson, Justice of the Peace, (876) 509-7595
- Ms. Justina Sterling, Supervisor of Valley Value Wholesale, (876) 504-3446
Hobbies and Interests
- Debating
- World Affairs
- Learning New Languages
- Environmental Conservation and Preservation
- Reading
- Technology Advancement
- World History
Certification
- High School Diploma
Caribbean Secondary Education Certificate
- CSEC Biology
- CSEC Chemistry
- CSEC English Language
- CSEC English Literature
- CSEC Caribbean History
- CSEC Geography
- CSEC Mathematics
- CSEC Spanish
Caribbean Advanced Proficiency Examination
- CAPE Biology Unit 1 & 2
- CAPE Chemistry Unit 1 & 2
- CAPE Sociology Unit 1 & 2
- CAPE Caribbean Studies
- CAPE Communication Studies
Team Jamaica Certified by the Tourism Product Development Company
Languages
English
Bilingual or Proficient (C2)
Spanish
Upper intermediate (B2)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Accomplishments
- Resolved product issue through consumer testing.
- Collaborated with team of five in the development of new Promotional strategies .
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Managed inventory and office budgeting for supplies for busy office of 6 employees.
- Technology Proficient - Developed a strong knowledge of hardware and software while keeping abreast of new applications that increased efficiency and productivity for management and clients.
- Assisted management with the training of new staff members.
- Advanced from Trainee to Hostess within 3 weeks for excellent customer service, great problem solving and increased sales.
- Responded to over 30 customer inquiries each day.
- Achieved increased sales by completing product recommendations with accuracy and efficiency.
- Achieved quota reach through effectively helping with marketing,
Timeline
Sales Associate - Sandals Ochi Beach Resort Gift Shop
06.2023 - 09.2023
Hostess and Tour Guide - Bamboo Beach Club and Reggae Hill
04.2022 - 09.2022
Cashier - Valley Value Wholesale
01.2022 - 04.2022
Administrative Assistant - Hope Youth Summer Program - Iona High School
08.2020 - 08.2021
University of the West Indies - Bachelor Of Science, Psychology
St. Mary High School - ,
St. Hilda's Diocesan High School - ,
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