Sashakaye Evans
Keystone, Spanish Town,Jamaica
Summary
- Proficient and Resourceful Candidate with over 7 years of experience, surpassing both customers' and Managers' expectations.
- Proven efficiency with the ability to quickly learn and navigate any computer software or office filing system.
- Exceptional scheduler with expertise in time management. Dedicated administrative professional with successful experience in fast-paced office settings.
- Hardworking team player with expertise in completing various clerical tasks and offering staff support.
Overview
10
10
years of professional experience
Work History
Travel Agent and Manager’s Assistant
Globescope Travel Vacations
05.2022 - 10.2022
- Arranged appointments and meetings for Managers and Stakeholders.
- Supervised payments via credit and debit cards and handled sensitive information with professionalism and discreteness.
- Maintained operational proficiency in coordinating both international and domestic travel accommodations for customers, arranging for airfare as well as hotel and rental car reservations.
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Provided exemplary customer service to new and existing clients, which helped build lasting relationships and secure new travel assignments.
- Helped senior managers make effective decisions based on current and accurate reporting.
Customer Service Representative
Sutherland Global
02.2021 - 02.2022
- Assisted customers by having fraudulent charges reported and refunded.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Activated and deactivated credit and debit cards upon customer request.
- Increased and decreased card limits
- Updated account information to maintain customer records.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Customer Service/Technical Support Representative
Alorica
01.2016 - 11.2020
- Translated complex technical issues into digestible language for non-technical users.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
- Adapted to new applications and maintained knowledge of current technologies.
Administrative Assistant
JTA Co-operative Credit Union
03.2014 - 01.2016
- Executed record filing system to improve document organization and management.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Housekeeper
Hotel Riu
Ocho Rios, Jamaica
09.2012 - 09.2013
- Cleaned guest rooms to maintain high standards of cleanliness and comfort.
- Reported maintenance issues promptly to ensure timely resolutions for guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Swept and mopped floors, vacuumed carpets and rugs, dusted furniture, wiped down surfaces.
- Changed bed linens and towels, tidied up rooms.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Used cleaning chemicals following proper guidelines.
- Emptied trash receptacles throughout the property.
- Moved beds, sofas and small furniture to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Interacted pleasantly with clients and guests when performing daily duties.
- Stocked amenities such as soap, shampoo and toilet paper in guest rooms.
- Disinfected telephones, light switches and other frequently touched objects.
Server
Hotel Riu
Ocho Rios, Jamaica
09.2012 - 09.2013
- Provided exceptional customer service in high-paced dining environments.
- Managed guest orders efficiently using point-of-sale systems.
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Handled guest inquiries and resolved concerns promptly and professionally.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area and restocking supplies.
- Took orders from customers accurately and in a timely manner.
Waitress
Hotel Riu
Ocho Rios, Jamaica
09.2012 - 09.2013
- Delivered exceptional service in a fast-paced hotel dining environment.
- Assisted guests with menu selections and dietary preferences.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining areas throughout shifts.
- Resolved guest inquiries and issues promptly and professionally.
- Took orders for food and drinksand delivered them efficiently to guests.
Education
B & B University
Kingston, Jamaica01-2015
Certificate - Housekeeping
Heart Trust NTA
Kingston01-2012
High School Diploma -
The Queen’s High
St. Andrew, Jamaica01-2011
Skills
- Multitasking and Task Prioritization
- Travel and transit oversight
- Spreadsheet management
- Office administration
- Office management
- Multi-line phone proficiency
- Outstanding communication skills
- Documentation and reporting
- Customer Service and Detail -oriented
- Customer Complaint Resolution
- Stocking and replenishing
- Courteous and Professional
- Reservation management
- Online booking systems
- Payment processing
- Effective communication
- Time management
- Hotel accommodations
Timeline
Travel Agent and Manager’s Assistant
Globescope Travel Vacations
05.2022 - 10.2022
Customer Service Representative
Sutherland Global
02.2021 - 02.2022
Customer Service/Technical Support Representative
Alorica
01.2016 - 11.2020
Administrative Assistant
JTA Co-operative Credit Union
03.2014 - 01.2016
Housekeeper
Hotel Riu
09.2012 - 09.2013
Server
Hotel Riu
09.2012 - 09.2013
Waitress
Hotel Riu
09.2012 - 09.2013
B & B University
Certificate - Housekeeping
Heart Trust NTA
High School Diploma -
The Queen’s High