Sasha Osbourne
Lot 446A, Harbour Heights, Harbour View Kingston,17
Summary
Internal auditor with expertise in customer service and cash management at VIP Attractions Club Kingston & Mobay. Proficient in risk assessment and audit reporting, enhancing operational efficiency through process improvements. Recognized for strong communication and leadership skills, ensuring compliance and accuracy in all operations.
Overview
9
9
years of professional experience
Work History
Internal Auditor
VIP Attractions Club Kingston & Mobay
02.2019 - Current
- Conducted internal audits to assess compliance with financial policies.
- Evaluated risk management processes to enhance operational efficiency.
- Reviewed internal records for accuracy and adherence to regulations.
- Collaborated with management to develop audit strategies and plans.
- Identified areas for improvement in internal control systems.
- Assisted in training staff on compliance and audit procedures.
- Drafted audit reports to display findings.
- Maintained a database of all completed audits and their results.
- Ensured that all necessary documents were properly filed according to company policy.
Outbound Sales Agent
Sutherland Global Service
10.2018 - 01.2019
- Engaged customers through outbound calls to promote services and products.
- Managed customer inquiries and resolved issues effectively during calls.
- Utilized CRM software to track interactions and manage leads efficiently.
- Developed strong rapport with clients to enhance customer satisfaction.
- Collaborated with team members to share best practices for sales techniques.
- Conducted market research to identify potential leads and industry trends.
Customer Service Representative
Global Exchange LTD
01.2017 - 09.2018
- Provided accurate product information and addressed customer inquiries promptly.
- Resolved customer complaints to ensure high satisfaction with service quality.
- Maintained up-to-date knowledge of company services for effective solution recommendations.
- Processed transactions efficiently using company software systems to enhance workflow.
- Collaborated with team members to optimize customer service processes and improve efficiency.
- Documented customer interactions for future reference and quality assurance purposes.
Education
CXC
Maths Unlimited
6-8 Parkington Plaza Kingston 1007-2020
High School Diploma -
Holy Trinity High School
18 George Headley Drive, North St, Kingston07-2011
Some College (No Degree) - Cosmetology Level I & II
HEART TRUST NTA
Skills
- Communication skills
- Internal auditing
- Risk assessment
- Leadership abilities
- Teamwork in fast-paced environments
- Audit reporting
- Data analysis
- Process improvement
- Collaboration strategies
- Customer service excellence
- Daily auditing practices
- Accounting principles
References
Nicola, Grant, Human Resources Manager, Nicola.grant@vipattractions.com, 876-327-8671, 876-619-1565, VIP Attractions Club Kingston & Club Mobay
Qualifications
- MATHEMATICS Grade II
- ENGLISH A Grade II
- ENGLISH B Grade II
- SOCIAL STUDIES Grade III
- RELIGIOUS EDUCATION Grade II
- HUMAN & SOCIAL BIOLOGY Grade I
Pending Degree
- Associate's degree in financial accounting
Timeline
Internal Auditor
VIP Attractions Club Kingston & Mobay
02.2019 - Current
Outbound Sales Agent
Sutherland Global Service
10.2018 - 01.2019
Customer Service Representative
Global Exchange LTD
01.2017 - 09.2018
CXC
Maths Unlimited
High School Diploma -
Holy Trinity High School
Some College (No Degree) - Cosmetology Level I & II
HEART TRUST NTA