Sasha-Gay Bramwell
Montego Bay
Summary
Dedicated and adaptable customer service manager with a strong background in delivering exceptional service and effectively navigating dynamic environments. Proven ability to resolve customer concerns and consistently exceed expectations. Seeking to leverage expertise within a progressive hospitality organization.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Operations Manager
Itel International (Optimum Mobile)
04.2023 - 05.2024
- Supervised operations staff, ensuring compliance with company policies.
- Empowered employees to take ownership, enhancing accountability and performance.
- Conducted performance reviews and developed action plans for improvement.
Hotel Front Desk Supervisor
Sea Garden Beach Resort
11.2023 - 05.2024
- Trained new staff on procedures, compliance, and performance strategies.
- Collaborated with team to manage guest needs from check-in to check-out.
- Oversaw front desk operations, ensuring reputation, productivity, and efficiency.
Operations Supervisor
Itel International (Optimum Mobile)
06.2019 - 04.2023
- Trained and mentored team to enhance productivity, accuracy, and service.
- Coached employees on daily tasks and complex issues.
- Monitored customer feedback to maintain satisfaction and deliver superior service.
Customer Service Representative Team Lead
Conduent
04.2013 - 02.2019
- Guided representatives for quality customer interactions and issue resolution.
- Developed training on best practices, product knowledge, and service skills.
- Implemented performance initiatives for team efficiency and satisfaction.
Education
Diploma - Customer Service Supervision Management
Granville Vocational Training TVET Institute
01.2022
Level II Certification - Customer Service Management
Falmouth Vocational Training Center
12.2021
High School Diploma -
Bishop Gibson High
06.2009
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
Certification
- Diploma in Customer Service Supervisory Management
- Level II Certificate is Customer Service (Office Admin)
Timeline
Hotel Front Desk Supervisor
Sea Garden Beach Resort
11.2023 - 05.2024
Operations Manager
Itel International (Optimum Mobile)
04.2023 - 05.2024
Operations Supervisor
Itel International (Optimum Mobile)
06.2019 - 04.2023
Customer Service Representative Team Lead
Conduent
04.2013 - 02.2019
Level II Certification - Customer Service Management
Falmouth Vocational Training Center
High School Diploma -
Bishop Gibson High
Diploma - Customer Service Supervision Management
Granville Vocational Training TVET Institute
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