SASHA-GAY BRAMWELL
Montego Bay, Jamaica
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Founder
SKB_Unique_Designs
08.2020 - Current
- Developed key operational initiatives to drive and maintain substantial business growth.
- Delivered exceptional customer service by addressing client concerns promptly and effectively resolving issues.
Operations Manager
Itel International
05.2023 - 10.2023
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
Customer Service Supervisor
Itel International
07.2020 - 04.2023
- Conducted training and mentored team members to promote productivity, accuracy and commitment to friendly service.
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
Customer Service Representative/Customer Service Subject Matter Expert
Itel International
06.2019 - 08.2020
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Promoted a positive work atmosphere by regularly recognizing top performers'' outstanding achievements within the department.
Customer Service Representative/Customer Service Subject Matter Expert
Conduent
04.2013 - 02.2019
- Provided expert guidance and support to customer service representatives, ensuring high quality customer interactions and timely resolution of complex issues
- Developed and delivered training programs to educate customer service team's on industry best practices, product knowledge and customer skills.
Education
Diploma - Customer Service Supervision-Level III
01.2022
Certification - Level II- Customer Service Office Administration
12.2021
High School Diploma|10 CSEC Subjects - General Studies & Sciences
06.2009
Skills
- Verbal and Written Communication
- Complex Problem-Solving
- Decision-Making Skills
- Leadership Management
- Good Time Management skills
- Strategic Thinking
- Customer Service
Certification
- Customer Service Supervision-Diploma
- Customer Service Representative- Office Admin=Level II
Timeline
Operations Manager - Itel International
05.2023 - 10.2023
Founder - SKB_Unique_Designs
08.2020 - Current
Customer Service Supervisor - Itel International
07.2020 - 04.2023
Customer Service Representative/Customer Service Subject Matter Expert - Itel International
06.2019 - 08.2020
Customer Service Representative/Customer Service Subject Matter Expert - Conduent
04.2013 - 02.2019
Granville Vocational Training Centre TVET Institute - Diploma, Customer Service Supervision-Level III
Falmouth Vocational Training Center - Certification , Level II- Customer Service Office Administration
Bishop Gibson High School - High School Diploma|10 CSEC Subjects , General Studies & Sciences
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