Sasha Bigby-Phillips
Greenville
Summary
I am honest, focused, determined and a punctual person that ensures the job is done to the highest standard. I strongly believed in integrity and always putting out the best of my ability. I also believe in teamwork and working as a unit to achieve one common goal.
These qualities I possess are the ones I am sure you will need and welcome in your organization. I also believe that I will experience tremendous growth working for an entity of such excellent reputation and high standards. I welcome the opportunity to be part of a team that will keep morale at a high and to ensure continued growth and development of your organization. If you are interested in a self-motivated and highly competent candidate.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Rim Genie
Kingston, JAMAICA
03.2023 - 08.2024
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Trained new associates in company policies and procedures, fostering a supportive work environment.
Licensed Practical Nurse
Chandolu Enterprise
Kingston, JAMAICA
09.2016 - 03.2020
- Improved patient outcomes by administering medications, monitoring vital signs, and documenting relevant information.
- Cared for wounds, provided treatments, and assisted with procedures.
- Assisted with admissions, appointments, transfers, and discharges.
- Collaborated with interdisciplinary healthcare teams to ensure continuous quality improvement in patient care delivery.
- Managed patient care through closely monitoring respiration, blood pressure, and blood glucose levels.
- Answered incoming phone calls from patients to provide basic assistance and triage medical concerns.
- Delivered wound care and managed dressings, preventing infections and promoting healing.
- Coordinated patient transfers to other facilities.
Education
Practical Nursing - Practical Nursing
Global Nursing Academy
Kingston Jamaica 06.2016
Skills
- Customer Service
- Customer Support
- Problem Resolution
- Team Collaboration
- Appointment Scheduling
- Teamwork and Collaboration
- Computer Skills
- Data Entry
- Relationship Building
- MS Office
- Understanding Customer Needs
- Customer Data Confidentiality
- Microsoft Office
- Administrative and Office Support
- Number wpm Typing Speed
- Office equipment proficiency
- Guest Services
Accomplishments
Geriatric Nursing Certificate
Timeline
Customer Service Associate
Rim Genie
03.2023 - 08.2024
Licensed Practical Nurse
Chandolu Enterprise
09.2016 - 03.2020
Practical Nursing - Practical Nursing
Global Nursing Academy