Summary
Overview
Work History
Education
Skills
Timeline
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Santoni Frater

Negril Jamaica

Summary

Dynamic Hotel Supervisor with a proven track record at a bar/restaurant, enhancing guest satisfaction through personalized services and effective staff training. Skilled in front desk operations and employee motivation, I successfully reduced guest complaints and improved service quality, driving brand recognition and revenue growth.

Overview

9
9
years of professional experience

Work History

Hotel Supervisor/worker

Bar/restaurant
08.2016 - Current
  • Collaborated closely with management, reporting on departmental performance and providing strategic recommendations for improvement.
  • Enhanced guest satisfaction by implementing personalized services and catering to individual needs.
  • Reduced guest complaints by ensuring consistent delivery of high-quality services throughout the hotel.
  • Led training sessions for new hires, fostering a positive work environment that emphasized teamwork and communication.
  • Greeted and assisted guests by gathering information pertaining to reservations or requests.
  • Hired and trained new employees, demonstrating best methods for serving clients and guests.
  • Planned and executed marketing activities to improve property brand and increase revenue.

Education

80%Degree - Business Administration And Management

Albert Town High
Telawny
08.2014

Skills

  • Guest satisfaction tracking
  • Front desk operations
  • Staff training and development
  • Employee motivation

Timeline

Hotel Supervisor/worker

Bar/restaurant
08.2016 - Current

80%Degree - Business Administration And Management

Albert Town High

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Santoni Frater