Sanakia Ellis

Meeting clients KPI's and researched customer inquiries, utilizing FAQs and an online platform, to provide effective solutions.

Participated in team meetings to devise strategies for enhancing customer experience.

Delivered timely technical support by addressing inquiries and resolving issues promptly.

Conducted follow-ups with customers post-resolution to confirm satisfaction with outcomes.

Documented customer correspondence in CRM to monitor requests, issues, and resolutions.

Consistently delivered exceptional customer service to internal and external clients.

Resolved customer complaints promptly, significantly enhancing satisfaction levels.

Addressed inquiries via phone and email, ensuring timely responses.

Maintained professionalism while interacting with challenging customers.

Collaborated with departments to resolve complex issues and meet customer needs.

Informed customers of billing procedures, processed payments, and assisted with payment option setup.

Updated databases with new and modified customer information.

Contacted customers regarding service upgrades, new offerings, and account changes.

Delivered exceptional customer service to internal and external clients consistently.

Resolved customer complaints promptly and efficiently, enhancing satisfaction levels.

Addressed inquiries through phone and email ensuring timely responses.

Maintained professionalism when interacting with challenging customers.

Collaborated with other departments to resolve complex issues and meet customer needs.

Provided excellent customer service at all times while interacting with both internal and external customers.

Greeted visitors and provided them with assistance.

Coordinated guest bookings and managed inbound and outbound phone communications.

Provided excellent customer service at all times while interacting with both internal and external customers.

Greeted visitors and provided them with assistance.

Answered incoming calls, took messages, and transferred calls to appropriate departments or personnel.