Samantha Williams
Business Administration
Manchester,Jamaica
Summary
Dynamic professional with extensive experience at VV Cruise Service, excelling in sanitation and waste management. Proven ability to enhance operational efficiency through effective organization and teamwork. Skilled in customer service and creative problem-solving, ensuring a clean and safe environment while maintaining high standards of public health and hygiene.
Overview
9
9
years of professional experience
3
3
Certification
Work History
Hotel Utility/ Galley Sanitation
VV Cruise Service
08.2023 - 01.2025
- Keeping galley chemical lockers well maintained, clean and organize
- Replenishing the three-bucket system during operation for all culinary team
- Cleaning of all floors, drains and drain scuppers in galley areas after culinary has swept all debris from their areas
- Operating, cleaning and maintaining the various ware wash, dishwash, glass wash and potash machines according to the trained standard
- Cleaning of all Crew and Public restrooms including toilets, urinals and handwash sinks
- Cleaning of all back of house offices, crew corridors, stairwells and crew elevator landings
- Assist with luggage operation
- Assist with bed stripping and linen collection
- Participate in the Ship Squad training and cleaning (PVI/PDI Incident response)
- Take care of public waste bin trash removal, waste separation and bin cleaning as needed
- Setting up fresh towel station and distributing to passengers on disembarkation
First Choice Season
Manchester, Jamaica
02.2020 - 12.2024
- Planning and directing daily operations
- Set the direction and establish the desired image for the business
- Responsible for the overall marketing plan for the business
- Attend to clients and ensure customer satisfaction
- May introduce adjustments to products and services
- Perform all other duties necessary for the organization to achieve its goals
Customer Service Rep. & Telemarketer (Supervisor)
Jaminco Import Export Co. Ltd.
05.2018 - 08.2019
- Deal with a high volume of inbound and outbound phone calls
- Provide shipment quotes for customers and set up shipments as required by customers
- Provide exceptional customer service to customers and carriers
- Solve customer and carrier problems and help resolve issues
- Maintain relationships with carriers and customers
Administration Assistance
Manchester Health Department
Mandeville , Jamaica
08.2016 - 09.2016
- Answer and direct inbound calls to the relevant department
- Filing confidential files
Entrepreneurial Apprentice
REST Caribbean Foundation
Mandeville , Jamaica
12.2015 - 07.2016
- Data collection from entrepreneurs and aspiring entrepreneurs
- Creating database with collected data
- Data cleaning analysis
- Supervising other apprentices
Education
Diploma - Business Administration Management
Southern Regional HEART TRUST NTA
Mandeville Jamaica 09-2016
Certificate - Customer Service Level2
STVET Newport - HEART
Manchester Jamaica 03-2015
Certificate - Data Operation Level 2
Garmex HEART Academy
Marcus Gravey Drive, Kingston 02-2009
High School Diploma - Visual Arts
Christiana High School
Manchester, Jamaica07.2007
Skills
- Good command of the English Language
- Service minded
- Ambitious
- Intuitive
- Waste management
- Organization and time management
- Teamwork and collaboration
- True professional
- Ship guru
- Discretion
- Knowledge of personal hygiene, Public health and sanitation techniques
- Good Customer Service
- Creative Problem Solving
Certification
- STCW, Caribbean Maritime University, 06/23,
- Basic Safety Training.,
- Security Awareness.,
- Crowd Management, Passenger Safety and Safety Training for Personnel Providing Direct Service to Passengers in Passenger Spaces.,
- Proficiency in Crisis Management and Human Behavior Training Including Passenger Safety, Cargo Safety and Hull Integrity Training.
Other Documents
- Valid C1/D Visa, 09/28
- Valid Schengen Visa, 11/25
- Valid Medical Certificate, 09/25
Languages
English
Native language
Quote
Don’t judge each day by the harvest you reap, but by the seeds you plant.
Robert Louis Stevenson
Software
Ms Word
Ms Excel
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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