Samantha Waugh
Kingston,,JM
Summary
Dynamic Remote Accounts Receivable Clerk with proven expertise in MYOB and Netsuite, committed to the enhancing cash flow through meticulous invoicing and exceptional customer service. Recognized for reducing discrepancies and fostering collaboration, I thrive in fast-paced environments, ensuring operational excellence and client satisfaction.
Overview
13
13
years of professional experience
Work History
Remote Accounts Receivables Clerk
The Fruitguys
San Francisco, CA
11.2024 - 11.2025
- Managed daily accounts receivable tasks, ensuring timely invoicing and accurate record maintenance.
- Uploaded invoices on various vendor portals for payments.
- Processed payments received via various channels, ensuring accurate allocation to customer accounts.
- Conducted thorough follow-ups on outstanding invoices to enhance cash flow and customer relationships.
- Created, assigned and resolved cases for customers enquiring about their balances.
- Prepared aging reports to identify delinquent accounts and initiate appropriate collection efforts.
- Provided exceptional customer service by addressing billing inquiries and resolving disputes promptly.
- Processed invoices, credit memos, and other documents related to accounts receivable.
Senior Accounting Clerk/Accounts Receivables Clerk
HOT OFF THE PRESS
Kingston, Jamaica
03.2015 - 11.2024
- Processed invoices and payments in accordance with company policy.
- Analyzed discrepancies between actual figures reported in accounting system versus expected figures based on supporting documentation provided by clients.
- Ensured accurate data entry into accounting system while maintaining proper internal control procedures.
- Verified accuracy of vendor invoices against purchase orders prior to payment processing.
- Responded promptly to inquiries from customers regarding billing or payment status.
- Accomplished Accounting Clerk with a proven track record, adept in basic accounting and data entry, alongside exceptional customer service skills.
- Expertise in streamlining payment processing and enhancing data accuracy, achieving a significant reduction in discrepancies.
- Demonstrates strong administrative support and the capability for resolving customer inquiries efficiently, ensuring satisfaction and operational excellence.
- My goal is to grow within your organization while maintaining its high quality of work.
Customer Service Representative
Amazon.com
12.2012 - 01.2015
- Received payments from customers via cash, check and credit cards to pay company invoices.
- Prepared and issued customer invoices, monitored receivables, and managed collections process.
- Prepared bank deposits by verifying and balancing receipts and sending cash and checks to banks.
- Contacted customers regarding their outstanding balances via phone and email and followed up to ensure payments were made on time.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Resolved complex problems by working with other departments to provide solutions that meet customer needs.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Amazon.com account
Education
Master of Science - Accounting And Finance
University of The Commonwealth Caribbean
Kingston, Jamaica12-2028
Skills
- MYOB expertise
- Netsuite experience
- Basic QuickBooks knowledge
- Communication skills
- Collaboration and teamwork
- Attention to detail
- Microsoft Office proficiency
- Adaptability and flexibility
Timeline
Remote Accounts Receivables Clerk
The Fruitguys
11.2024 - 11.2025
Senior Accounting Clerk/Accounts Receivables Clerk
HOT OFF THE PRESS
03.2015 - 11.2024
Customer Service Representative
Amazon.com
12.2012 - 01.2015
Master of Science - Accounting And Finance
University of The Commonwealth Caribbean