Donna Blackwin
Bogue Village
Summary
To continue being a positive asset within successful organizations and develop myself to my fullest potential while utilizing my skills to provide satisfying results that will enhance the reputation of your organization while adding personal growth. Availability: AS PER REQUEST
Experienced with guest relations, ensuring seamless service and satisfaction. Utilizes problem-solving techniques and resourcefulness to address and resolve guest inquiries. Knowledge of local attractions, events, and services to offer tailored recommendations and enhance guest experiences.
Overview
34
34
years of professional experience
1
1
Certification
Work History
Concierge Agent
VIP Attractions
02.2021 - Current
- Maintained a clean and welcoming lobby area to create a positive first impression for guests.
- Collaborated with other hotel departments to ensure smooth operations and consistent communication regarding guest requests.
- Assisted guests with reservations, ensuring a seamless booking experience.
- Addressed guest concerns promptly, resulting in increased customer satisfaction ratings.
Payroll Specialist
Centerfield Jamaica formerly Elephant Group
01.2013 - Current
- Maintain payroll information by collecting, calculating and entering data.
- Updates payroll records by entering bonuses, commissions sick and vacation request, termination suspension, bereavement, unpaid time off etc.
- Provides payroll information by answering questions and requests.
- Registering new and existing employees in the time clock.
- Conduct payroll presentation at new hire orientation.
- Report Payroll & Operations Expenses
Junior Designer
Millennium Interior Designs
06.2008 - 08.2012
- Assist head designer with stripping of home for refurbishment and decorating.
- Request, receive deposit and full payments.
- Answer queries; inspect homes for any unfinished decoration needed.
- Meet clients and update information on their styles, tastes of their property.
- Liaison between client and head designer when she's out of office.
- Travel wherever the properties are located within the UK.
Career Coach/Sales Manager
Travelex London Heathrow Airport
12.2006 - 06.2008
- Training and development for buying and selling of local and international currency to new sale agents on the floor.
- Keen knowledge of foreign exchange markets that allow individuals to convert one currency to another.
- Set currency exchange rates.
- Assist in transaction of traveler’s cheques, bank drafts and cash to international travelers.
- Knowledge of money laundering, fraud and fake currency and coach new hires on such information
- Market and advertise currency rates daily.
- Stay current with financial developments in foreign economies that affect clients and organizations.
- Assist clients in understanding and capitalizing on foreign currency by giving information on exchange rates and insights into global Markets.
Customer Account Manager
Central Trust PLC Watford, Herts. UK
07.2006 - 12.2006
- Have critical data about customers, who are buying new and upgrading their homes.
- Calling customers to find out their financial status for refinancing of their homes
- Assist clients with credit checks and update
- Pre-approve loans for clients.
- Set up six client accounts daily for meeting targets.
- Liaison with the billing department.
Foreign Exchange Consultant/Sales Consultant
TUI UK (Thompson Tours)
07.2003 - 12.2006
- Keen knowledge of foreign exchange markets that allow individuals to convert one currency to another.
- Assist in transaction of traveler’s cheques, bank drafts and cash to international travelers.
- Assist clients in understanding and capitalizing on foreign currency by giving information on exchange rates and insights into global Markets.
- Knowledge of money laundering, fraud and fake currency and coach new hires on such information
- Training and development of employees from different stores on foreign exchange functions
- Assist and sell vacation destinations, tourist attractions, Flights and cruises for clients to different countries over the world.
- Advertise currency rate e frequencies daily.
- Order currency and travelers cheques from partner company Travelex
- Buying and selling of currency and traveler cheques to customers daily.
Lobby Receptionist
Lehman Brothers
05.2004 - 02.2006
- Meet and greet visitors.
- Answering telephone calls.
- Handling of incoming mail
- Maintains security by following procedures.
- Monitoring logbooks, issuing visitors pass.
- Directs visitors by maintaining department directories and giving instructions.
- Initiate and solve problems of visitors.
- Liaison between visitors and department for their visit and the reason for.
Front Desk Receptionist
Premiere Lodge Hotel Wembley UK
11.2002 - 07.2003
- Room reservations and assignments either by phone, email or in person.
- Guest registration. Cashiering. Preparing bills and payment.
- Guest credits checks, dealing with complaints.
- Room key control as well as mail and message services.
- Checking of guest rooms before and after.
- Interacting with guests and facilitating hotel check-in and check-out procedures.
- Accommodating special requests.
Retail Sales/Spa Receptionist
Ritz Carlton Golf & Spa Rose Hall Jamaica
08.2000 - 09.2002
- Greetine, directing and anticipation of customer’s needs.
- Provide accurate information (e.g. product features, pricing and after sales service)
- Answering customer’s questions about specific products/services.
- Balancing cash drawers, making deposits, describing merchandise and explaining care of merchandise to customers.
- Stock control and management.
- Assisting shoppers to find goods and products they are looking for
- Responsible for processing cash and card payments.
- Cleanliness and upkeep of store location.
- Spa treatments advisory to guests.
- Payments, upselling and upgrade of guest treatments
- Treating guests with utmost respect and care.
- Giving guests a tour of the Spa area before they require any treatments done.
- Guest queries and ensuring ambiance of smell, serenity in the Spa is evident on a daily basis.
Reservationist
Certified Tours Ft. Lauderdale Florida USA
03.1992 - 10.1998
- Book hotels, airlines, travel services for clients and different corporations.
- Arrangement cruises, which includes assigned different decks and cabins, food etc. for guests.
- Book car, air accommodation within the USA and the Caribbean for clients.
- Manage payments and liaison with travel agents within the US and Caribbean regularly to update facilitates customer requests and changes for their satisfaction.
- And occasional Fam trips to locations that are sold within the US and Caribbean.
Education
Bachelors of Science - Travel & Tourism Hospitality Management
London College of Business & Computing
07.2006
Certification - Restaurant & Accommodation Service for Sales
Scottish & Newcastle Training Program
03.2003
Associates Degree - Court Reporting
Broward Community College
Ft Lauderdale, Florida06.1994
Department Of Education – GED Testing Service - undefined
Department Of Education
12.1991
Alpha Business College - undefined
Alpha Business College
06.1991
Certificate - Business Studies
Ferncourt High School
06.1987
Skills
- Clear communication skills
- Proficient in delivering customer support
- Resolving customer complaints
- Engaging and sociable attitude
- Consistently presenting a polished image
- Exhibited tact and diplomacy in high-pressure situations
- Proactive self-starter
- Skilled in Microsoft Office applications
- Reliable time management
References
Upon request.
Certification
- Bupa Care Home- UK
- Certified in Fire Awareness, Food Hygiene, Health & Safety, Manual Handling and CPR.
Hobbies and Interests
Travelling, Technological Savvy, Dining Out and Social Interactions
Timeline
Concierge Agent
VIP Attractions
02.2021 - Current
Payroll Specialist
Centerfield Jamaica formerly Elephant Group
01.2013 - Current
Junior Designer
Millennium Interior Designs
06.2008 - 08.2012
Career Coach/Sales Manager
Travelex London Heathrow Airport
12.2006 - 06.2008
Customer Account Manager
Central Trust PLC Watford, Herts. UK
07.2006 - 12.2006
Lobby Receptionist
Lehman Brothers
05.2004 - 02.2006
Foreign Exchange Consultant/Sales Consultant
TUI UK (Thompson Tours)
07.2003 - 12.2006
Front Desk Receptionist
Premiere Lodge Hotel Wembley UK
11.2002 - 07.2003
Retail Sales/Spa Receptionist
Ritz Carlton Golf & Spa Rose Hall Jamaica
08.2000 - 09.2002
Reservationist
Certified Tours Ft. Lauderdale Florida USA
03.1992 - 10.1998
Certification - Restaurant & Accommodation Service for Sales
Scottish & Newcastle Training Program
Associates Degree - Court Reporting
Broward Community College
Department Of Education – GED Testing Service - undefined
Department Of Education
Alpha Business College - undefined
Alpha Business College
Certificate - Business Studies
Ferncourt High School
Bachelors of Science - Travel & Tourism Hospitality Management
London College of Business & Computing