Summary
Overview
Work History
Education
Skills
Personal Information
Hobbies and Interests
Citizenship
Timeline
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Samantha Lynch

Lucea

Summary

Experienced and outgoing Recruiting and HRM specialist. I have a demonstrated history of working in the Business Processing Outsourcing (BPO) industry. Highly skilled Technical Recruiting, head hunting, sourcing, and screening. Strong human resources professional with experience with several HRIS, onboarding, training and people development.

Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

25
25
years of professional experience

Work History

Snr Talent Acquisition Manager

Concentrix Jamaica
12.2022 - Current
  • Established consistent language and methodology for talent discussions, development, and succession.
  • Conducted compensation conversations with human resources and hiring managers to foster internal and external equity.
  • Developed communication and marketing plan and leveraged talent acquisition tools, resources, and campaigns to source and attract top talent.
  • Analyzed recruiting metrics to share reports and recommendations with stakeholders.
  • Identified and created recruitment and administrative performance metrics and data to analyze trends, drive change, and assess progress.
  • Reduced process gaps while supervising employees to achieve optimal productivity.
  • Utilized compliance tools, corrective actions and identification of deficiencies to mitigate audit risks.
  • Recruited top talent to maximize profitability.
  • Devised hiring and recruitment policies for 150) head count

Human Resource Manager

Centerfield Jamaica (formerly Elephant Group JA)
05.2019 - 11.2022

• Collected and analyzed information to monitor compliance outcomes and identify and address trends of non-compliant behavior.
• Improved office efficiency by effectively managing internal communications and correspondence.
• Developed disaster and recovery strategy to prepare company for hazardous weather conditions, nuclear accidents and terrorist attacks.
• Partnered with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations.
• Generated and analyzed reports to monitor employee engagement and attrition trends.
• Assisted with writing job postings and job descriptions for boards.
• Reduced expenses by analyzing compensation policies and implementing competitive programs while ensuring adherence to legal requirements.
• Improved organizational filing systems for confidential employee records, resulting in improved accessibility and efficiency.
• Collaborated with managers to identify and address employee relations issues.

Training Manager/Recruiting Manager

The Elephant Group Jamaica
05.2014 - 05.2019
  • Conducted platform training sessions, using a variety of techniques, including lectures, discussions, role-playing, team exercises, and visual materials
  • Reviewed and updated the training material on a regular basis
  • Liaised with department managers to identify any trends and conduct training sessions to mitigate 'bad habits'
  • Attended calibration sessions relative to the business line of focus
  • Designed and developed and maintained interview assessments and process guidelines
  • Managed new employee orientation training process for more than 1500 employees each year.
  • Spearheaded operations of business development executives charged with all aspects of recruitment functions.
  • Designed, developed, and implemented successful recruitment process to fill more than 1500 vacancies each year.
  • Devised hiring and recruitment policies for employee company.

Recruiting Analyst

The Elephant Group Jamaica
02.2013 - 07.2014
  • Aggressively recruited and strategized how to get the best talent for the company
  • Attended and prepared monthly reports for meetings.
  • Operated and maintained applicant tracking and candidate management systems.
  • Conducted phone interviews to assess applicants relevant knowledge, skills, experience and aptitudes.
  • Conducted reference checks, background screening and other pre-employment checks to verify information on applicant's resume.
  • Studied job descriptions and qualifications to determine applicant requirements.
  • Coordinated schedules to arrange management interviews with applicants.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.

Payroll Supervisor

Affiliated Computer Services, Montego Bay
02.2009 - 03.2012
  • Supervised the day-to-day running of the team when management is out of office
  • Reviewed time records for 500 employees to verify accuracy of information.
  • Managed payroll data entry and processing for 500 employees to comply with predetermined company guidelines.
  • Completed bi-weekly payroll for 500 employees.

Accounts Receivables Subject Matter Expert

Affiliated Computer Services, Montego Bay
09.2008 - 02.2009
  • Developed strategies in getting accounts reconciled.
  • Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
  • Optimized customer experience by delivering superior services and effectively troubleshooting issues.
  • Generated reports detailing findings and recommendations.
  • Provided reporting for forecast analysis and ad-hoc reporting in support of decision-making.
  • Helped meet changing demands by recommending improvements to business systems or procedures.

Accounts Receivables Analyst

Affiliated Computer Services, Montego Bay
10.2005 - 09.2008
  • Ensured that all accounts are reconciled and are in a 'current' status
  • Provided feedback and updates to management on 'past due' accounts
  • Researched and resolved customers' queries.

Data Processing Manager

E-Services, Montego Bay
04.2002 - 10.2005
  • Ensured that deadlines are met with efficiency and accuracy
  • Followed up with clients on outstanding or potential issues
  • Ensured staff issues are dealt with timely
  • Conducted interviews and made hiring decisions for the department
  • Strategized ways to keep employees motivated.

Data Processor

E-Services, Montego Bay
04.2000 - 04.2002
  • Ensured that deadlines are met with efficiency and accuracy
  • Followed through with management on unresolved issues
  • Reported any underlying issues that may result in a delay in meeting set deadlines.

Education

University of The West Indies

Diploma in Computer Studies and Management - undefined

Institute of Management Sciences

CXC - undefined

New Era Business Institute

CXC -

New Era Business Institute

CXC - undefined

New Era Business Institute

CXC - undefined

Rusea's High School

CXC - undefined

Rusea's High School

CXC - undefined

Rusea's High School

CXC - undefined

Rusea's High School

BSc Human Resource Management - undefined

University of the West Indies
01.2024

undefined

Computech Plus
01.1999

Skills

  • Computer Graphics & Desktop Publishing
  • Performance Assessment
  • Staffing optimization
  • Corrective Action Planning
  • Employee Relations
  • Recordkeeping
  • Leadership Development
  • New Employee Orientation
  • Exit Interviews
  • Staffing and recruiting professional
  • Microsoft Office and Docusign
  • HRIS management
  • Background Checks
  • Training and mentoring
  • Talent Acquisition
  • Recruitment Strategies

Personal Information

Date of Birth: 01/28/81

Hobbies and Interests

  • I love a challenge so you will always find me looking for ways to make a project or process easier and effective
  • I love the information technology aspect of the job and have knowledge and expertise of several applications that will assist in getting the job done on time and with accuracy
  • I am a very sociable person. I work well with others, and I am very good at organizing social activities or events that promote team building within the organization

Citizenship

Jamaican

Timeline

Snr Talent Acquisition Manager

Concentrix Jamaica
12.2022 - Current

Human Resource Manager

Centerfield Jamaica (formerly Elephant Group JA)
05.2019 - 11.2022

Training Manager/Recruiting Manager

The Elephant Group Jamaica
05.2014 - 05.2019

Recruiting Analyst

The Elephant Group Jamaica
02.2013 - 07.2014

Payroll Supervisor

Affiliated Computer Services, Montego Bay
02.2009 - 03.2012

Accounts Receivables Subject Matter Expert

Affiliated Computer Services, Montego Bay
09.2008 - 02.2009

Accounts Receivables Analyst

Affiliated Computer Services, Montego Bay
10.2005 - 09.2008

Data Processing Manager

E-Services, Montego Bay
04.2002 - 10.2005

Data Processor

E-Services, Montego Bay
04.2000 - 04.2002

Diploma in Computer Studies and Management - undefined

Institute of Management Sciences

CXC - undefined

New Era Business Institute

CXC - undefined

New Era Business Institute

CXC - undefined

Rusea's High School

CXC - undefined

Rusea's High School

CXC - undefined

Rusea's High School

CXC - undefined

Rusea's High School

BSc Human Resource Management - undefined

University of the West Indies

undefined

Computech Plus

University of The West Indies

CXC -

New Era Business Institute
Samantha Lynch