Summary
Overview
Work History
Education
Skills
Timeline
Generic

Samantha Johnson

Kingston

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities.

Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.

Overview

13
13
years of professional experience

Work History

Customer service representative

Sutherland Global
01.2022 - 01.2024
  • Handle customer complaints and provide appropriate solutions
  • Maintaining customers records by updating account information
  • Provide information about products or service
  • Responded to customer requests for products, services, and company information.
  • Educated customers about billing, payment processing and support policies and procedures.

Customer service representative

Ibex Jamaica
01.2017 - 01.2020
  • Resolving customers queries
  • Escalating systematic issues for resolutions
  • Handle customer complaints, provide appropriate solutions

Assistant tally clerk

Lannamar and Morris shipping Limited
01.2011 - 01.2015
  • Make appropriate records of vehicles unloaded out of containers
  • Calculate storage, damage, shipping and receiving fees
  • Signed for items to show receipt, tallied out shipments and completed documents after verifying proper markings, tags and labels on supplies containers.
  • Compared identifying information in computers with documents, stock tags, bin markings or box markings.

Education

Certificate - office administration

Distinction college
12.2014

Skills

  • Good communication skills
  • Proficiency with computer application
  • Adaptive team player
  • Product knowledge
  • Stress management
  • System implementation
  • Creative problem-solving skills
  • Energetic and attractive performance

Timeline

Customer service representative

Sutherland Global
01.2022 - 01.2024

Customer service representative

Ibex Jamaica
01.2017 - 01.2020

Assistant tally clerk

Lannamar and Morris shipping Limited
01.2011 - 01.2015

Certificate - office administration

Distinction college

Similar Profiles

VIEW MORE PROFILESCREATE PROFILE
Samantha Johnson
Bold.pro uses cookies as well as our third-party affiliates. When you use our website, you understand that we collect personal data to improve your experience. Learn more
×