Samantha Hall
Montego Bay,
Summary
Objectives: Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Overview
18
18
years of professional experience
Work History
Office Clerical/Clerical Assistant
Housing Agency of Jamaica Limited
05.2022 - Current
- Provide administrative and operational support to the
- Team Lead and staff
- Assist where necessary with Project Administration, Community Outreach and event arrangements
- Monitoring and follow up on the implementation and actions from Team Meetings
- Answering and directing calls, taking messages, and making phone calls on behalf of the Agency
- Sorting and distributing the daily mail, sending out bills and arranging pick-ups for packages
- Using office equipment to check emails, make copies, and update computer databases
- Typing forms, correspondence, memos and other materials
- Sorting, filing and maintaining filing systems for efficient record keeping and easy retrieval
- Maintain inventory for office and cleaning supplies
- Completing assignments and projects according to instructions from the Team Lead and/or Senior Manager
- Composes and edits correspondence and/or memoranda for the Team Lead and/or Senior Manager
- Assist with the preparation of monthly and special reports
- Schedules and coordinates meetings
- Special events, and/or other similar activities
- To fill in for the team members who may be away from the office on work related assignments
- Interacted with customers by phone, email, or in-person to provide information.
- Completed clerical tasks such as filing, copying, and distributing mail.
Customer Service Representative
Continuum Global
02.2022 - 04.2022
- Assist customers add calling plans and upgrades
- Assist with device selection
- Upsell Device Security and Anti-Virus
- Assist with bill payments
- Maintaining and updating customer’s account details and security
- Assist customers to make changes to their account
- Provide information on the most recent products and services
- Follow up with customers regarding performance of devices and service
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Updated account information to maintain customer records.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Supervisor of Operations
Alliance One
10.2014 - 10.2020
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Devised processes to boost long-term business success and increase profit levels.
- Established and administered annual budget with controls to prevent overages, minimize burn rate, and support sustainability objectives.
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Analyzed and reported on key performance metrics to senior management.
- Set, enforced, and optimized internal policies to maintain responsiveness to demands.
- Completed bi-weekly payroll for 15 employees.
- Improved office operations by automating client correspondence, record tracking and data communications.
Sales Representative
Elephant Group
01.2013 - 01.2014
- Provide new services to new and existing customers
- Provide information to existing customers about current services and stores locations
- Provide assistance with connecting to various departments
- Provide minimal technical support
- Directing calls to the appropriate region or department
- Managed customer accounts to secure customer satisfaction and repeat business.
- Retained excellent client satisfaction ratings through outstanding service delivery.
Corrections Specialist/Quality Assurance Representative
ACS a Xerox Company, American Express
01.2006 - 01.2011
- Adjust employee records in the system
- Update new employee information into the system
- QA information inputted by other team members
- Adjust training manuals and guidelines
- Training new employees on existing and new processes
- Provide updates to team about immediate changes in processes
- Non production duties: President of the Social Development Committee for the department
- Organizing team building activities
- Organizing collections for charity outings
- Provide Daily motivational quotes and inspiration
- Update team on upcoming events
- Awards: Employee of the Month of May 2007 Employee of the Month of August 2007 Employee of the Month of July 2009 Award of Excellence November 2009
Education
Bachelor of Science - Human Resource Management
University College of Commonwealth Caribbean
East Street Montego Bay Saint James12.2024
Associate Degree - Business Studies
Montego Bay Community College
Alice Eldimire Dr Montego Bay Saint James07.2012
High School Diploma -
Mount Alvernia High School
Queen's Drive Montego Bay Saint James06.2003
Skills
- Data Entry, Bookkeeping, Typing, Organizing, Filing, Basic Spanish
- Knowledge of Office Suite Programmes, Customer Service, Basic
- Technical Skills, Analytical Skills, Team Player, Accounting Knowledge, Planning, Problem Solving, Research Skills
- Accounts Payable and Accounts Receivable
- Analytical Skills
- Inventory Records
Timeline
Office Clerical/Clerical Assistant
Housing Agency of Jamaica Limited
05.2022 - Current
Customer Service Representative
Continuum Global
02.2022 - 04.2022
Supervisor of Operations
Alliance One
10.2014 - 10.2020
Sales Representative
Elephant Group
01.2013 - 01.2014
Corrections Specialist/Quality Assurance Representative
ACS a Xerox Company, American Express
01.2006 - 01.2011
Bachelor of Science - Human Resource Management
University College of Commonwealth Caribbean
Associate Degree - Business Studies
Montego Bay Community College
High School Diploma -
Mount Alvernia High School
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