Samantha Kimonegooden
Kingston Jamaica ,Jamaica
Summary
Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
City Hotel
Rio Hotel, Kingston
01.2023 - Current
- Consistently completed cleaning tasks within 90% of the allocated time, reducing overall turnaround for room readiness.
- Prioritized tasks to maintain a steady workflow, allowing for efficient daily cleaning of up to 20 rooms.
- Achieved 100% on-time shift completion by streamlining room preparation steps and adjusting tasks based on room conditions.
- Conducted thorough inspections, resulting in a 95% satisfaction rate from guest feedback surveys.
- Identified and corrected minor maintenance issues (e.g., broken lights, damaged fixtures), decreasing guest complaints by 30%.
- Ensured all high-touch areas were cleaned and sanitized, enhancing the facility's hygiene rating during random health inspections.
- Responded to guest requests with a 98% satisfaction rating, enhancing the overall guest experience.
- Assisted in resolving guest complaints, improving the hotel's complaint resolution score by 25%.
- Proactively provided additional amenities, earning repeated positive mentions in customer reviews.
Cleaning Assistant
Home & Hearth Residential Services
Kingston Jamaica , Kingston
08.2022 - Current
- Inspected facilities for potential hazards or maintenance needs.
Education
Associate of Arts -
Bridge Port High
Kingston 06.2022
Skills
- Deep cleaning techniques
- Basic maintenance and repair
- Floor care (vacuuming, carpet shampooing, hard floors)
- Customer service
- Restroom detailing
- Laundry and linen care
- Sanitation practices
- Guest feedback management
- Maintenance identification
- Time management
- Safety inspections
- Attention to detail
- Effective communication
- Problem solving
- Safety protocols
Certification
- CPR & First Aid Certified, Jamaican Red Cross, 2023
Timeline
Housekeeper
City Hotel
01.2023 - Current
Cleaning Assistant
Home & Hearth Residential Services
08.2022 - Current
Associate of Arts -
Bridge Port High