Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Housekeeper
City Hotel
Rio Hotel, Kingston
01.2023 - Current
Consistently completed cleaning tasks within 90% of the allocated time, reducing overall turnaround for room readiness.
Prioritized tasks to maintain a steady workflow, allowing for efficient daily cleaning of up to 20 rooms.
Achieved 100% on-time shift completion by streamlining room preparation steps and adjusting tasks based on room conditions.
Conducted thorough inspections, resulting in a 95% satisfaction rate from guest feedback surveys.
Identified and corrected minor maintenance issues (e.g., broken lights, damaged fixtures), decreasing guest complaints by 30%.
Ensured all high-touch areas were cleaned and sanitized, enhancing the facility's hygiene rating during random health inspections.
Responded to guest requests with a 98% satisfaction rating, enhancing the overall guest experience.
Assisted in resolving guest complaints, improving the hotel's complaint resolution score by 25%.