Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samantha Kimonegooden

Kingston Jamaica ,Jamaica

Summary

Reliable housekeeping worker dedicated to keeping areas clean, organized and tidy. Knowledgeable about cleaning infection-prone areas such as bathrooms with care and attention to detail. Well-organized team player committed to guest satisfaction.

Overview

3
3
years of professional experience
1
1
Certification

Work History

Housekeeper

City Hotel
Rio Hotel, Kingston
01.2023 - Current
  • Consistently completed cleaning tasks within 90% of the allocated time, reducing overall turnaround for room readiness.
  • Prioritized tasks to maintain a steady workflow, allowing for efficient daily cleaning of up to 20 rooms.
  • Achieved 100% on-time shift completion by streamlining room preparation steps and adjusting tasks based on room conditions.
  • Conducted thorough inspections, resulting in a 95% satisfaction rate from guest feedback surveys.
  • Identified and corrected minor maintenance issues (e.g., broken lights, damaged fixtures), decreasing guest complaints by 30%.
  • Ensured all high-touch areas were cleaned and sanitized, enhancing the facility's hygiene rating during random health inspections.
  • Responded to guest requests with a 98% satisfaction rating, enhancing the overall guest experience.
  • Assisted in resolving guest complaints, improving the hotel's complaint resolution score by 25%.
  • Proactively provided additional amenities, earning repeated positive mentions in customer reviews.

Cleaning Assistant

Home & Hearth Residential Services
Kingston Jamaica , Kingston
08.2022 - Current
  • Inspected facilities for potential hazards or maintenance needs.

Education

Associate of Arts -

Bridge Port High
Kingston
06.2022

Skills

  • Deep cleaning techniques
  • Basic maintenance and repair
  • Floor care (vacuuming, carpet shampooing, hard floors)
  • Customer service
  • Restroom detailing
  • Laundry and linen care
  • Sanitation practices
  • Guest feedback management
  • Maintenance identification
  • Time management
  • Safety inspections
  • Attention to detail
  • Effective communication
  • Problem solving
  • Safety protocols

Certification


  • CPR & First Aid Certified, Jamaican Red Cross, 2023

Timeline

Housekeeper

City Hotel
01.2023 - Current

Cleaning Assistant

Home & Hearth Residential Services
08.2022 - Current

Associate of Arts -

Bridge Port High

Similar Profiles

CREATE PROFILE
Samantha Kimonegooden