Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Samanta Downer

Haughton Court,Lucea

Summary

Excelled in high-stress situations, enhancing customer loyalty and satisfaction. Demonstrated strong work ethic and critical thinking, effectively managing multiple tasks to achieve high accuracy and service standards.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Cook & Server

Scouty Jerk Centre
02.2012 - Current
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Prepared food items in compliance with recipes and portioning control guidelines.
  • Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
  • Took food orders from cashiers and cooked items quickly to complete order items together and serve hot.
  • Communicated closely with servers to fully understand special orders for customers.

Customer Service Representative

Advanced Call Center Technologies LLC
03.2018 - 10.2024
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Responded to customer requests for products, services, and company information.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Cook & Server

Max Grill Resturant
09.2017 - 12.2017
  • Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
  • Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
  • Prepared meals efficiently under time constraints for timely service during peak hours.
  • Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.

Security Officer

Secure World Security Company
01.2014 - 06.2014
  • Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
  • Acted quickly during emergency situations to reduce opportunity for damage and injury.
  • Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
  • Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.

Waitress

Golden Nugget Restaurant & Bar
02.2008 - 01.2009
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.

Education

Distinction Collage
Montego Bay, Jamaica
06-2024

Solutions Counseling & Consulting Services
Montego Bay, Jamaica
09-2020

Lucea Skill Train Institute
Hanover, Jamaica
08-2008

Knockalva Technical High
St James
06-2007

Skills

  • Customer service
  • Strong work ethic
  • Active listening
  • Report writing
  • Critical thinking
  • Greeting guests
  • Food handling

Certification

NVQ-J Level 1 Food Preparation

NVQ-J Level 1 Practical Nursing

NVQ-J Level 1 Housekeeping

NVQ-J Level 2 Engage in Customer Services Management

NCTVET Level 1 Waitress

CSEC English 3


Timeline

Customer Service Representative

Advanced Call Center Technologies LLC
03.2018 - 10.2024

Cook & Server

Max Grill Resturant
09.2017 - 12.2017

Security Officer

Secure World Security Company
01.2014 - 06.2014

Cook & Server

Scouty Jerk Centre
02.2012 - Current

Waitress

Golden Nugget Restaurant & Bar
02.2008 - 01.2009

Distinction Collage

Solutions Counseling & Consulting Services

Lucea Skill Train Institute

Knockalva Technical High

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Samanta Downer