Sadeka Graham-Chisholm
Phoenix Park Village, Greater Portmore,St. Catherine
Summary
Resourceful Help Desk Support Specialist recognized for productivity and efficiency in task completion. Skilled in technical troubleshooting, user support, and system diagnostics. Excel at communication, problem-solving, and adaptability, ensuring seamless operations and customer satisfaction. Committed to leveraging these soft skills to enhance team performance and end-user experience.
Overview
11
11
years of professional experience
Work History
Application Support Specialist
National Land Agency- ICT Division
03.2022 - Current
- Provided application support and maintenance for clients, troubleshooting any issues that arose.
- Developed scripts to automate routine tasks and improve system performance.
- Resolved user inquiries related to software applications via telephone and email.
- Identified root causes of application errors and implemented solutions to prevent recurrence.
- Tested application functionality prior to release into production environment.
- Maintained up-to-date knowledge of industry trends, best practices, standards, regulations.
- Provided training sessions to users on how to use specific applications effectively.
- Reported incidents promptly according to company's incident management policy procedures.
- Responded quickly to customer requests regarding application problems or changes.
- Interfaced with third party vendors when necessary for resolution of escalated issues.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Administrative Assistant
National Land Agency Surveys and Mapping Division
12.2016 - 02.2022
- Managed the processing of rejected land surveyor diagrams and subdivisions, facilitating efficient communication with surveyors through email
- Supported manager by handling word processing and secretarial duties.
- Maintained precise records by updating government logbooks with registrar titles and deposited plans information.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Answered questions from customers regarding products and services offered by the company.
Receptionist Administrator
LMH Publishing Limited
09.2013 - 12.2016
- Answered incoming calls in a professional and polite manner, responding to customer queries or directing them to the relevant department.
- Organized daily office operations such as filing paperwork, ordering supplies, and setting up meeting spaces.
- Managed the distribution of incoming mail, faxes, and packages.
- Assisted with administrative tasks such as data entry into company databases.
- Provided support for executive staff members by scheduling appointments and organizing travel arrangements.
- Developed strong relationships with vendors in order to secure favorable pricing for office supplies.
- Processed invoices using accounting software programs, like QuickBooks.
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Scheduled maintenance visits for office equipment such as computers or printers.
Education
Bachelor of Science (B.Sc.), Information Technology (Cum Laude/Hons) -
University of the Commonwealth Caribbean (UCC)
05.2017
Associate of Science - Management Information Systems
University of The Commonwealth Caribbean
01-2015
Customer Service Level III Diploma -
Garmex Academy Heart Trust/NTA
12.2014
Skills
Soft Skills
- Excellent Communication Skills Written & Verbal
- Problem Resolution
- Fast Learner
- Adapt quickly to work space environment
- Excellent Interpersonal Skills
- Customer Support
References
References available upon request.
Timeline
Application Support Specialist
National Land Agency- ICT Division
03.2022 - Current
Administrative Assistant
National Land Agency Surveys and Mapping Division
12.2016 - 02.2022
Receptionist Administrator
LMH Publishing Limited
09.2013 - 12.2016
Bachelor of Science (B.Sc.), Information Technology (Cum Laude/Hons) -
University of the Commonwealth Caribbean (UCC)
Associate of Science - Management Information Systems
University of The Commonwealth Caribbean
Customer Service Level III Diploma -
Garmex Academy Heart Trust/NTA
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