Ryan Walters
Bounty Hall, Trelawny
Summary
Experienced and self-motivated professional with a proven track record in effective leadership and collaboration. Possessing extensive knowledge of supply chains and logistics networks, dedicated to optimizing and coordinating processes for operational efficiency. Skilled in troubleshooting and overcoming challenges, bringing analytical thinking, strategic planning, leadership, and expertise in staff and procedure management.
Overview
11
11
years of professional experience
Work History
Logistics Supervisor
Kuzco Limited
01.2023 - Current
- Oversees and manages the daily logistics operations of business ensuring smooth & efficient handling of products/services.
Customer Care Agent
Ryder System, Inc.
01.2019 - 01.2020
- Worked productively to determine the needs of truck drivers during roadside assistance and fast-track solutions to those needs
- Worked well with upper management to ensure the ultimate flow of operation and issue resolutions
- Ensured detailed incident reports were sent to the relevant parties and invoices were submitted to the billing department.
Call Center Agent
Advanced Call Center Technologies, LLC
01.2018 - 01.2019
- Worked productively to determine customers' needs and fast-track solutions to those needs
- Helped to maintain and increase customer loyalty by placing follow-up calls and marketing company offerings and promotions to customers.
Sales Representative
Smarts Auto Parts & Car Sales
01.2015 - 01.2018
- Identified and maximized sales opportunities, and increased customer retention rates
- Worked as a well-rounded agent: Transported imported vehicles and auto parts to the store branches, and serviced new imported vehicles for customers
- Trained new sales professionals and provided coaching as needed to maintain company sales success.
Auto Technician / Mechanic
Auto Nerd
01.2014 - 01.2015
- Identified and assessed auto damage and informed clients about necessary repairs
- Utilized advanced troubleshooting and diagnostic skills to maintain and repair vehicles.
Education
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Kingston, Jamaica11.2022
NCTVET Diploma - Motor vehicle repairs - undefined
Cornwall Automotive Training Institute
05.2014
High School Diploma - undefined
Muschett High School
06.2011
Skills
- Ability to Work in a Team
- Ability to Work Under Pressure
- Communication Skills
- Operations Management
- Analytical Thinking & Troubleshooting
- Microsoft Office
- Customer Service & Relations
- Resource Utilization
Languages
English
Proficient
C2
Timeline
Logistics Supervisor
Kuzco Limited
01.2023 - Current
Customer Care Agent
Ryder System, Inc.
01.2019 - 01.2020
Call Center Agent
Advanced Call Center Technologies, LLC
01.2018 - 01.2019
Sales Representative
Smarts Auto Parts & Car Sales
01.2015 - 01.2018
Auto Technician / Mechanic
Auto Nerd
01.2014 - 01.2015
NCTVET Diploma - Motor vehicle repairs - undefined
Cornwall Automotive Training Institute
High School Diploma - undefined
Muschett High School
Bachelor of Science - Logistics And Supply Chain Management
Caribbean Maritime University
Similar Profiles
ERIC MOOTOERIC MOOTO
Warehouse Receiving Clerk at Kuzco LightingWarehouse Receiving Clerk at Kuzco Lighting
Jacob LiJacob Li
Internship at Kuzco Light INC.Internship at Kuzco Light INC.
KOJO HASTINGSKOJO HASTINGS
CEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana LimitedCEO at Genelec Capital Limited, Genelec Support Services Limited•Genelec Infrastructure Development Services Limited•Zenith Hygiene Systems Ghana Limited