Ruthan Henry

• Consistency in meeting daily targets of making over 100 calls using Collect.
• Resolved over 50 customer complaints weekly, maintaining a 90% CSAT.
• Successfully managed to persuade debtors to make full or partial payments toward their debts, increasing the rate of collections by 15%.

• Demonstrated exceptional client care, receiving 80% positive feedback from clients for quality service and relaying information.
• Creating and maintaining invoices for both internal and external customers.
• Maintain the steps of procedures within a certain timeframe, which helps with production and client control.

• Demonstrated exceptional client care, receiving 80% positive feedback from clients for the quality of service provided.
• Designing marketing flyers for social media posts using Canva, which increases clientele and sales by 25%.

• Successfully maintain an average of 97% or over for call reviews for 3 to 4 weeks in a row by actively listening, assisting with decision making, and proper documentation, which enhances my weekly performance.
• Drove Quality Assurance (QA) from an average of 63% to 90%.
• Achieved reaching consistent daily targets of 150+ clients for 3 weeks in a row using Zoho and Kokoo, which improved my performance review.

Nurse on Duty

• Implemented a patient management system that improved appointment scheduling efficiency, leading to better patient satisfaction and increased productivity.

Receptionist

• Resolve over 10 customer issues daily while maintaining a 97% customer satisfaction rating.

Cashier

• Managed 50+ transactions daily, and set up payment records to improve payments and collections success rate by 80%.
• Successfully trained new and old co-workers, which resulted in better financing and documentation results.

• Increase the number of sales by 20% within a month, which surpasses my previous sales count.
• Demonstrated great listening skills and critical thinking to assist customers in decision-making.
• I displayed a responsible image, which enhanced my role by being entrusted to do critical tasks both in-store and outside the business.

• Digitized students' record filing system, clearing 1000+ clients within 3 days before the deadline.
• Organized filing cabinets, leading to a 25% increase in improving their file management.