RUTH LEWIS
Red Hills
Summary
To be a part of an organization that encourages professional growth in a challenging, but rewarding work environment which allows me to utilize my knowledge and skills.
Overview
7
7
years of professional experience
Work History
Receptionist
URBAN SMILES DENTAL LTD
08.2023 - Current
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance
- Confirmed appointments, communicated with clients, and updated client records
- Handled cash transactions and maintained sales and payments records accurately.
Office/Customer Service Supervisor
DROPX LTD
04.2021 - 03.2023
- Oversee office staff
- Assist with basic accounting and payroll
- Assisting customer service staff with duties where required
- Strategizing and monitoring the daily activities of customer service operations
- Investigating and solving customers complaints
- Make inbound and outbound calls where necessary.
Customer Service Rep
EASYTELSERVE
01.2020 - 12.2020
- Made inbound and outbound calls
- Assisted customers with general queries
- Assisted customers with basic accounting issues
- Made purchases on behalf of customers.
Customer Service Rep
VISUCOMGLOBAL SOLUTIONS
02.2019 - 01.2020
- Made inbound and outbound calls
- Assisted customers with general queries
- Assisted customers with basic accounting issues
- Made soft sales
- Trained and supervised agents.
Receptionist
BABAE STYLES SALON
12.2017 - 02.2019
- Greeted and checked in clients to the stylists
- Addressed queries face to face, telephone, and social media platforms
- Managed appointment booking software
- Ensured clients were satisfied with services received.
Filing Assistant (Summer Intern)
BANK OF NOVA SCOTIA
07.2017 - 08.2017
- Provided support to filing clerk
- Ensured documents were filed correctly.
Education
CXC PASSES -
HYDEL HIGH SCHOOL
05.2016
Skills
- Proficient in Microsoft Office
- Excellent written and verbal communication
- Leadership Experience
- Problem Solving abilities
- Organizational know-how
- Clerical Support
- Office Management
References
Available upon request.
Timeline
Receptionist
URBAN SMILES DENTAL LTD
08.2023 - Current
Office/Customer Service Supervisor
DROPX LTD
04.2021 - 03.2023
Customer Service Rep
EASYTELSERVE
01.2020 - 12.2020
Customer Service Rep
VISUCOMGLOBAL SOLUTIONS
02.2019 - 01.2020
Receptionist
BABAE STYLES SALON
12.2017 - 02.2019
Filing Assistant (Summer Intern)
BANK OF NOVA SCOTIA
07.2017 - 08.2017
CXC PASSES -
HYDEL HIGH SCHOOL