Summary
Overview
Work History
Education
Skills
Timeline
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Rusheena Lawrence

Montego Bay

Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player.

Overview

14
14
years of professional experience

Work History

Customer Service Representative/Collections Specialist

Ring And Respect
03.2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Handled customer inquiries and suggestions courteously and professionally.
  • Answered constant flow of customer calls with minimal wait times.

Collections Agent

UNIFIN
03.2019 - 02.2021
  • Processed payments and applied to customer balances.
  • Achieved performance goals on consistent basis.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Negotiated to collect balance in full.

Collections Agent

Financial Recover Services
07.2018 - 03.2019
  • Persistently reached out to customers with extremely past due accounts to recover lost revenue.
  • Achieved performance goals on consistent basis.
  • Collecting and analyzing data for a selected payment/debt history.

E-Oscar, Collection Specialist

National Credit Adjusters
08.2015 - 07.2018
  • Reaching out to customers to discuss their debt.
  • Update accounts as needed and submit the results of the research to the Credit Reporting Agencies.
  • Data entry

Sales Representative

Elephant Group
04.2013 - 01.2014


  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Developed and maintained comprehensive understanding of products, services.
  • Handle customer queries and place sales order over phone.

Collections Representative

Integrity Solutions
07.2012 - 03.2013


  • Negotiated to collect balance in full.
  • Achieved performance goals on consistent basis.
  • Resolved challenging situations with friendly but firm strategies.
  • Processed payments and applied to customer balances.

Customer Service Agent/Collections Agent

Teleperformance
09.2011 - 02.2012
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Addressed customer account discrepancies and concerns.
  • Contact customers about past due balances.

Cashier

Queens Supermarket
10.2009 - 02.2010
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.

Education

High School Diploma -

William Knibb Memorial High
Martha Brae, Falmouth, Trelawny
07.2009

Skills

  • Remote Office Availability
  • Conflict Resolution
  • Organizational Skills
  • Organization and Time Management
  • Microsoft Office
  • Ability to work in a team
  • Ability to work under pressure
  • Communication skill

Timeline

Customer Service Representative/Collections Specialist

Ring And Respect
03.2021 - Current

Collections Agent

UNIFIN
03.2019 - 02.2021

Collections Agent

Financial Recover Services
07.2018 - 03.2019

E-Oscar, Collection Specialist

National Credit Adjusters
08.2015 - 07.2018

Sales Representative

Elephant Group
04.2013 - 01.2014

Collections Representative

Integrity Solutions
07.2012 - 03.2013

Customer Service Agent/Collections Agent

Teleperformance
09.2011 - 02.2012

Cashier

Queens Supermarket
10.2009 - 02.2010

High School Diploma -

William Knibb Memorial High

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Rusheena Lawrence