Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
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Rushaun Hawthorne

5 Hampton Street, Campbell Town,Jamaica

Summary

Dynamic and results-oriented leader with strong expertise in customer service and team management. Skilled in fostering staff development and enhancing productivity through effective communication and strategy implementation. Proven track record in driving customer satisfaction and operational improvements. Committed to achieving organizational goals through innovative problem-solving and leadership.

Overview

6
6
years of professional experience

Work History

Team Manager

Alorica
02.2023 - 04.2025
  • Conducted regular meetings with staff to discuss progress on projects, provide updates on changes in policy or procedure, and address any issues that need to be addressed.
  • Collaborated with other managers across the organization in order to identify best practices that could be implemented at all levels.
  • Prepared reports detailing staff performance metrics such as productivity levels or customer satisfaction ratings.

Customer Service Representative

Alorica
05.2022 - 02.2023
  • Assisted new and tenured agents regarding call taking experience
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Customer Service Representative

IBEX Jamaica
07.2021 - 04.2022
  • Assisted new and tenured agents regarding call taking experience
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Developed strong relationships with customers by providing personalized assistance and support.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.

Administrative Assistant (Intern)

NCTVET
10.2020 - 06.2021
  • Organized files using electronic document management systems.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Greeted visitors upon arrival and directed them to appropriate destinations within the building.

Warehouse Assistant

Tools Hardware & Supplies
07.2019 - 08.2019
  • Organized warehouse racks to ensure efficient storage of goods.
  • Organized materials on pallets according to size, weight, and type of item.
  • Verified stock inventory levels and maintained records of items shipped and received.
  • Assisted with unloading trucks using appropriate equipment as needed.

Filing Clerk

Justice Training Institute
06.2019 - 07.2019
  • Organized files using electronic document management systems.
  • Managed office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; evaluating new office products; placing and expediting orders for supplies.
  • Greeted visitors upon arrival and directed them to appropriate destinations within the building.

Engineering Assistant

Jamaica Civil Aviation
05.2019 - 06.2019
  • Serviced and checked beam stations
  • Maintained inventory of tools, equipment, and supplies needed for Engineering tasks.
  • Monitored progress of ongoing Engineering projects and reported any delays or challenges encountered.
  • Reviewed engineering designs for accuracy and compliance with standards.

Education

High School Diploma -

Excelsior High School (Sixth Form)
137 Mountain View Avenue, Kingston, Jamaica
06.2020

High School Diploma -

Excelsior High School
137 Mountain View Avenue, Kingston, Jamaica
06.2018

Skills

  • Time Management
  • Critical Thinking
  • Microsoft Office Proficiency
  • Adaptability
  • Team Leadership
  • Conflict Resolution
  • Effective Communication
  • Staff Development
  • Customer Relation Management

Accomplishments

  • Scholarship opportunity by Bert’s Auto Parts, 2013 – 2014
  • Scholarship opportunity by Campbell Town Association, 2014 – 2018
  • Obtained a Level 2 Award in Customer Service via City & Guilds Examinations
  • Top Team Manager 04/2023 - 06/2023
  • Top Team Performance 05/2023 - 08/2023

References

Can be provided upon request

Timeline

Team Manager

Alorica
02.2023 - 04.2025

Customer Service Representative

Alorica
05.2022 - 02.2023

Customer Service Representative

IBEX Jamaica
07.2021 - 04.2022

Administrative Assistant (Intern)

NCTVET
10.2020 - 06.2021

Warehouse Assistant

Tools Hardware & Supplies
07.2019 - 08.2019

Filing Clerk

Justice Training Institute
06.2019 - 07.2019

Engineering Assistant

Jamaica Civil Aviation
05.2019 - 06.2019

High School Diploma -

Excelsior High School (Sixth Form)

High School Diploma -

Excelsior High School

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Rushaun Hawthorne