Rushana Rowe
St Ann
Summary
Describe your career objective here in a 3 to 5 lines paragraph.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Overview
11
11
years of professional experience
Work History
Cashier
Dafa wholesale
St Ann
03.2025 - Current
- Provided excellent customer service while promoting loyalty programs to increase sales potential.
- Conducted price checks for special orders or discounts as requested by customers.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Organized promotional displays or arrange merchandise on counters or tables to promote sales.
- Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.
- Issued receipts, refunds, credits or change due to customers.
Hotel Waiter
Jewel Paradise cove
St Ann
03.2022 - 12.2024
- Provided excellent customer service at all times.
- Followed all applicable health department regulations pertaining to food safety and sanitation practices.
- Provided assistance to other team members whenever necessary or requested by management.
- Attended regular training sessions on topics such as food safety and alcohol awareness.
- Consistently followed all company policies and procedures regarding guest relations and hospitality services.
- Demonstrated upselling techniques for additional menu items when appropriate.
- Assisted guests with menu selections, providing detailed descriptions of each dish.
- Cleared plates between courses and after meals as needed according to established procedures.
- Ensured proper food safety and sanitation standards were met when handling food and beverages.
- Took orders accurately from customers, entered them into the point-of-sale system and relayed to kitchen staff.
- Maintained a clean working environment by adhering to health and safety regulations.
- Greeted guests in a friendly and professional manner.
- Stocked glasses, silverware, linens, dishes prior to opening restaurant for business.
- Ensured that dining areas were kept clean and organized during shifts.
Customer Service Representative
Ibex global
St Ann
02.2021 - 02.2022
- Conducted regular follow-up calls with customers after resolving their issues.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Identified areas of improvement in customer service processes and suggested changes accordingly.
- Answered customer inquiries via phone, email, and chat.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided exceptional customer service to ensure customer satisfaction.
- Provided accurate information about products and services to customers.
- Resolved customer complaints promptly and efficiently.
- Implemented innovative methods for streamlining the customer service process.
- Maintained a high level of professionalism when dealing with difficult customers.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Security Officer
Marksman limited
St Mary
06.2016 - 09.2019
- Greeted staff, guests, vendors, contractors. upon arrival at the facility entrance.
- Performed first aid and CPR when necessary during emergency situations.
- Provided assistance to other departments as needed such as deliveries from vendors or contractors.
- Investigated all reported incidents of theft or vandalism on premises.
- Monitored surveillance cameras and responded to suspicious activity.
- Adhered to post orders while maintaining a visible presence around the property.
- Provided escorts for visitors as needed throughout the facility.
- Operated communication systems between officers stationed throughout the facility.
- Conducted regular security patrols of the facility grounds, parking lots, and perimeter areas.
- Monitored entrances and exits for unauthorized personnel or prohibited items being brought onto premises.
Waitress Trainee
Grand Bahia Principe hotel
St Ann
07.2014 - 09.2014
- Assisted with food preparation tasks as requested by the head chef.
- Followed safety protocols when handling hot plates or sharp objects.
- Provided excellent customer service during meal times.
- Responded promptly to customer inquiries about menu items, ingredients, and prices.
- Ensured dining areas were clean and set up for each shift according to established standards.
- Maintained knowledge of restaurant policies regarding guest services and satisfaction.
- Observed other wait staff members' techniques to learn best practices for providing exceptional customer service.
- Completed assigned tasks within designated timeframes.
- Greeted customers and provided menus.
Education
Certified Customer Service Representative - Hospitality And Tourism Management
Ohco Rios College of Hospitality
Ohco Rios St Ann10-2020
Bartending And Dining Techniques - Hospitality
St Monica's College of Hospitality
Ohco Rios 07-2014
Runaway Bay Primary
06-2008
Some College (No Degree) - Computer And Information Systems
Marcus Garvey Technical High School
St Ann's Bay St Ann Skills
- Problem solving
- Attention to detail
- Upselling techniques
- Reliability and punctuality
- Product restocking
- Transaction handling
- Training and onboarding
- Order verification
- Cash management
- Currency counting
- Order taking
- Hospitality and accommodation
Personal Information
Date of Birth: MM/DD/YY
Qualifications Skills Abilities
Mother tongue, Level of English, Year, Score if any, Mention languages, studied since Year, List all software in which you are proficient here, Skill 1, Skill 2, Skill 3, Skill 4, Skill 5, List in which countries you resided, List some of the leisure activities that you enjoy here
Timeline
Cashier
Dafa wholesale
03.2025 - Current
Hotel Waiter
Jewel Paradise cove
03.2022 - 12.2024
Customer Service Representative
Ibex global
02.2021 - 02.2022
Security Officer
Marksman limited
06.2016 - 09.2019
Waitress Trainee
Grand Bahia Principe hotel
07.2014 - 09.2014
Certified Customer Service Representative - Hospitality And Tourism Management
Ohco Rios College of Hospitality
Bartending And Dining Techniques - Hospitality
St Monica's College of Hospitality
Runaway Bay Primary
Some College (No Degree) - Computer And Information Systems
Marcus Garvey Technical High School