ROXANNE GORDON-HIGGINS
Montego Bay
Summary
Innovative professional with 6 years of experience and the expertise in promoting academic, career and social development programs. Possesses excellent communication, problem-solving and organizational skills. Trusted advisor goes extra mile to help individuals succeed.
Overview
10
10
years of professional experience
Work History
Guidance Counsellor
Cornwall College
10.2018 - Current
- Used data to monitor students' progress and recommend solutions for improvement.
- Coordinated with outside agencies to determine students receive appropriate services and resources.
- Assisted high school seniors complete college applications and meet requirements necessary for graduation.
- Partnered with parents and guardians to promote student success in school environment.
- Facilitated classroom discussions to emphasize bullying prevention and college readiness.
- Planned and promoted career planning presentations, work experience programs and career workshops.
- Assisted students in exploring and selecting career paths.
Food and Beverage Coordinator
Royalton Blue Waters Hotel
10.2016 - 11.2016
- Secretarial duties to the Food and Beverage Manager
- Facilitated training for newly hired employees
- Coordinated with Restaurant Managers for food tasting and restaurant service
- Made inventory of utensils and stock for food preparation and restaurant service.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
CARE Specialist/Call Center Customer Service Representative
Vistaprint
02.2015 - 08.2015
- Managed customer inquiries for all products and services.
- Coordinated with various departments to resolve technical and operational issues.
- Documented and detailed calls and complaints using call center's CRM database.
- Addressed customer account discrepancies and concerns.
- Escalated complicated customer account issues to supervisors and help desk workers.
- Delivered prompt service to prioritize customer needs.
- Maintained up-to-date knowledge of product and service changes.
Education
Bachelors of Arts in Psychology - Psychology
INTERNATIONAL UNIVERSITY OF THE CARIBBEAN
Montego Bay, Jamaica12.2013
Diploma in Guidance and Counselling -
SAM SHARPE TEACHERS' COLLEGE
12.2010
Skills
- Teamwork
- Effective Communication
- Critical Thinking
- Parent-teacher collaboration
- Counseling and therapy
- Career advising
- Individual and family support
- Conflict Resolution
References
Available upon request
Timeline
Guidance Counsellor
Cornwall College
10.2018 - Current
Food and Beverage Coordinator
Royalton Blue Waters Hotel
10.2016 - 11.2016
CARE Specialist/Call Center Customer Service Representative
Vistaprint
02.2015 - 08.2015
Bachelors of Arts in Psychology - Psychology
INTERNATIONAL UNIVERSITY OF THE CARIBBEAN
Diploma in Guidance and Counselling -
SAM SHARPE TEACHERS' COLLEGE
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