Rox-Ann Stephenson
Kingston,Jamaica
Summary
Gifted professional with over 12 years of experience driving growth and brand recognition for major hotel chains. Skilled in resolving issues and understanding the importance of corporate branding. True people person dedicated to providing remarkable service.
Overview
17
17
years of professional experience
Work History
Restaurant Manager
Usain Bolt Tracks and Records Kingston Jamaica
Kingston, Jamaica
07.2023 - Current
- Created detailed reports on weekly and monthly revenues and expenses.
- Optimized profits by controlling food, beverage and labor costs.
- Prepared employee schedules to maintain appropriate staffing levels during peak periods.
Hotel & Restaurant Manager/ Administrative Secretary/ Customer Service Manager/ Secretarial Support/ Event Coordinator/Reservationist/ Telephone Operator /Administrative Support/Staff Scheduling/Cashier
Shirley Retreat Hotel
Kingston, Jamaica
08.2018 - 05.2023
- Maintained meticulous work logs, and notified directors of progress and setbacks.
- Maintaining Guests' Accounts, Resolving Guests' Complaints.
- Coordinating Reports and Forecasts.
Crew Supervisor/ Secretarial Assistant/ Scheduling/ Crew Operation Team
Firehouse Subs Enterprise
Pigeon Forge, Tennessee
05.2015 - 07.2018
- Fully engaged with team members to achieve the highest levels of productivity.
Line Cook/ Team Supervisor/ Maintenance
Hard Rock Café
Pigeon Forge, Tennessee
05.2015 - 09.2015
- Remained intently responsive and committed to optimal productivity.
Room Attendant Supervisor/Administrative Secretary
Westin Snowmass Resort
Snowmass Village, Colorado
04.2014 - 09.2014
- Supervised team of 20 employees in the Hotel Industry, maintaining positive and productive atmosphere to enhance employee experience.
Front Office Agent/Telephone Operator/Reservationist/Cashier/Banquet Coordinator
Alhambra Inn & Restaurant
Kingston, Jamaica
07.2010 - 12.2013
- Welcomed and served a large volume of guests, consistently improving overall customer service.
Room Attendant Supervisor/ Administrative Secretary
La Quinta Inn & Suites
Oakbrook Terrace, Chicago
05.2013 - 09.2013
- Functioned with strategic vision and a hands-on approach
- Utilized excellent leadership and organizational skills to achieve goals.
Front Office Agent/Reservationist/Telephone Operator/Data Entry Clerk/Filing Clerk/Banquet Coordinator
Shirley Retreat Hotel
Kingston, Jamaica
05.2007 - 09.2009
- Coordinated with internal departments to handle wide range of guest needs.
- Wrote and maintained incident reports, daily activity logs and other documents as requested by management.
Front Office Agent/Telephone Operator/Reservationist/Banquet Coordinator Representative
El Greco Resort
Montego Bay, Jamaica
08.2007 - 09.2007
- Designed custom private function and banquet packages for business dinners, sales presentations, club meetings, weddings and charity events.
Education
BSc. Degree Hospitality & Tourism Management (Hotel & Resort Management & Special Event Planning) -
University of Technology (UTECH)
Kingston, Jamaica01.2017
Caribbean Examination Council (CSEC/CXC) -
Maths Unlimited Institution (New Heights Limited)
Kingston, Jamaica01.2010
NVQ-J Level II Certificate in Hospitality & Tourism Management -
Stony Hill HEART/NTA Academy
St. Andrew, Jamaica01.2008
High School Diploma Certificate -
Norman Manley High School
Kingston, Jamaica01.2006
Skills
- Strong Planning and Leadership Skills
- Excellent Communication Skills
- Proficient in Microsoft Office & various other Software & Telecom experience Skills
- Excellent Customer Service Skills
- Customer Engagement
- Staff Management
- Restaurant operations management
- Guest experiences
- Cleaning practices
- Quality Assurance
- Supply Inventory Management
Personal Information
- Place of Birth: Kingston, Jamaica
- Nationality: Jamaican
Languages
English
References
- Lance Gillespie, Bougan villa Beach Resort, (246)-248-4557
- Ricardo Locke, National Housing Trust/NHT, (876)-409-0229
Extracurricular Activities
Awarded Executive Director of Professional Development UTECH Rotaract Club, UTECH Rotaract Club District 2020, Kingston, Jamaica, 2015, 2017 Presented Positive Attitude Certificate, Stony Hill HEART Academy, Stony Hill, Jamaica, 2007, 2008 School Representative, Stony Hill HEART Academy, Stony Hill, Jamaica, 2007, 2008 Awarded Honorary Presenter, Team Jamaica Program (TPDCO), 2007, 2008
Hobbies and Interests
- Public Interest in Networking/ Engaging in Sports: (Swimming, Tennis, Netball)
- Exploring Countries (Travelling & Reading)
Accomplishments
- Awarded Executive Director of Professional Development UTECH Rotaract Club District 2020, Kingston, Jamaica (2015-2017).
- Awarded Honorary Presenter Team Jamaica Program (TPDCO) 2007-2008.
- Presented Positive Attitude Certificate at Stony Hill HEART Academy (2007-2008)
- Represenative of the Stony Hill HEART Academy, Kingston, Jamaica (2007-2008)
Timeline
Restaurant Manager
Usain Bolt Tracks and Records Kingston Jamaica
07.2023 - Current
Hotel & Restaurant Manager/ Administrative Secretary/ Customer Service Manager/ Secretarial Support/ Event Coordinator/Reservationist/ Telephone Operator /Administrative Support/Staff Scheduling/Cashier
Shirley Retreat Hotel
08.2018 - 05.2023
Crew Supervisor/ Secretarial Assistant/ Scheduling/ Crew Operation Team
Firehouse Subs Enterprise
05.2015 - 07.2018
Line Cook/ Team Supervisor/ Maintenance
Hard Rock Café
05.2015 - 09.2015
Room Attendant Supervisor/Administrative Secretary
Westin Snowmass Resort
04.2014 - 09.2014
Room Attendant Supervisor/ Administrative Secretary
La Quinta Inn & Suites
05.2013 - 09.2013
Front Office Agent/Telephone Operator/Reservationist/Cashier/Banquet Coordinator
Alhambra Inn & Restaurant
07.2010 - 12.2013
Front Office Agent/Telephone Operator/Reservationist/Banquet Coordinator Representative
El Greco Resort
08.2007 - 09.2007
Front Office Agent/Reservationist/Telephone Operator/Data Entry Clerk/Filing Clerk/Banquet Coordinator
Shirley Retreat Hotel
05.2007 - 09.2009
BSc. Degree Hospitality & Tourism Management (Hotel & Resort Management & Special Event Planning) -
University of Technology (UTECH)
Caribbean Examination Council (CSEC/CXC) -
Maths Unlimited Institution (New Heights Limited)
NVQ-J Level II Certificate in Hospitality & Tourism Management -
Stony Hill HEART/NTA Academy
High School Diploma Certificate -
Norman Manley High School
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