ROWAYNE GARLAND
George Town,Cayman Islands
Summary
Dedicated and detail-oriented customer service Representative with over five years of experience providing exceptional guest services in luxury hotel environments and supporting smooth back-end operations. Proven track record in maintaining high standards of cleanliness and guest satisfaction, with strong organizational and multitasking skills. Experienced in logistics, inventory management, and documentation, including handling cargo operations, deliveries, and record keeping. Committed to efficiency, accuracy, and exceeding expectations in both hospitality and operational support roles.
Attentive Assistant provides skilled support to facilitate operational efficiency and meet challenging requirements. Highly organized, efficiency-driven and proactive in handling simultaneous tasks with little oversight. Excellent planning, problem-solving and decision-making abilities.
Work History
Multipurpose Associate/ Operation Assistant
Island Naturals
George Town , Cayman island
05.2025 - 09.2025
- Maintain a positive attitude with customers and collect payments when required.
- Keep accurate records of orders, delivery notes, invoices, and related documents.
- Load, unload, and sort cargo for delivery.
- Ensure shipment payments and cargo documents are properly processed.
- Pick up shipments/orders arriving by air or sea from ports or cargo facilities.
- Record and inspect cargo deliveries for damages, expiration, or discrepancies.
- Accept, process, unpack, and pack incoming orders.
- Restock shelves and conduct inventory counts.
- Store items in an orderly and accessible manner in the warehouse.
- Label and organize inventory according to company procedures.
- Maintain cleanliness and orderliness in storage areas.
- Pick up and deliver documents, cheques, and other items.
- File invoices, receipts, forms, and other documents appropriately.
- Refuel, clean, and inspect vehicles; record and report any issues.
- Follow traffic laws, accident procedures, and report road incidents or mechanical problems.
- Plan delivery routes using GPS/Google Maps and maintain activity logs.
- Answer phone calls and emails, assisting with scheduling and documentation.
- Verify the accuracy of incoming products from vendors and report discrepancies.
- Sort and stock shelves, ensuring proper labeling and full stocking of racks.
- Handle customs clearance, filing paperwork, and coordinating with local/overseas vendors.
- Anticipate supply needs, place and expedite orders, and monitor inventory levels.
- Track product expiration dates, process returns, and dispose of damaged/expired products.
- Maintain and update records/databases.
- Prepare invoices for deliveries.
- Coordinate with other departments to ensure smooth operations.
- Follow food safety and sanitation guidelines.
- Keep facility clean, safe, and organized, including disposal of trash and empty cartons.
Multipurpose Associate/Driver
H&A Group Ltd
George Town , Cayman island
10.2024 - 03.2025
- Transport staff to and from work locations
- Janitorial services
- Building client relationships
- Maintenance Assistance
- Industrial cleaning
- Stage Lighting Technician
- Housekeeping Services
- Transported goods safely to various locations within scheduled timeframes.
- Conducted routine vehicle inspections to ensure safety and reliability.
- Maintained accurate logs of deliveries and mileage for record-keeping.
- Adhered to traffic laws and regulations at all times while driving.
Houseman
Ritz Carlton, Grand Cayman
06.2023 - 10.2024
- Ensured the cleanliness and organization of luxury suites, public areas, and back-of-house spaces (patios/porches).
- Assisted in the setup and breakdown of high-profile events, including weddings and corporate functions.
- Maintained an inventory of housekeeping supplies, ensuring availability and proper storage.
- Conducted detailed inspections of guest rooms, identifying and addressing maintenance issues.
- Delivered personalized guest services, fulfilling special requests and providing local information.
- Serviced all rooms assigned within the required time frame.
- Returned and restocked the cleaning cart at the end of the shift.
- Replenishing amenities in the guests' bedroom and bathroom as needed
Houseman
Bahia Principe Grande Jamaica
01.2022 - 06.2023
- Company Overview: Runaway Bay, Jamaica
- Managed the cleanliness and upkeep of hotel grounds, including gardens, walkways, patios, deck, and pool areas.
- Collaborated with the housekeeping team to ensure timely delivery of guest amenities and room supplies.
- Assisted in setting up and maintaining banquet and conference rooms, ensuring readiness for events.
- Performed regular deep-cleaning tasks in high-traffic areas to maintain a pristine environment.
- Provided logistical support for special events, coordinating with event planners and vendors.
- Improved guest satisfaction scores by 20% through proactive service and attention to detail.
- Runaway Bay, Jamaica
Houseman
Sandals Royal Plantation
06.2021 - 01.2022
- Company Overview: Ocho Rios, Jamaica
- Ensured the cleanliness and organization of public areas, including lobbies, hallways, and restrooms, maintaining a pristine environment for guests.
- Assisted housekeeping staff with room turnovers, delivering fresh linens and supplies promptly.
- Supported event setup and breakdown, arranging furniture and decor according to client specifications.
- Conducted routine inspections of facilities, reporting maintenance issues and ensuring timely repairs.
- Provided exceptional guest service by responding to requests and addressing concerns efficiently.
- Maintained a high standard of guest satisfaction, contributing to a 15% increase in positive guest reviews during tenure.
- Ocho Rios, Jamaica
Server/Bartender
Margaretville
09.2018 - 06.2021
- Company Overview: Ocho Rios
- Maintains an extensive knowledge of the various menu items, provide recommendations and inform guest about special offers.
- Welcome customer.
- Cleans and prepare the area; arrange table settings, bus tables and maintain cleanliness.
- Place food and drink orders, server food and drinks.
- Issue bills and accept payments; process payments and handle transactions.
- Handle guest complaints or concerns
- Ocho Rios
Concierge
Shaw Park Hotel
05.2018 - 09.2018
- Company Overview: Ocho Rios, Jamaica
- Welcomed guests upon arrival, providing a warm and friendly first impression.
- Assisted guests with reservations, transportation, and local attractions, ensuring a memorable stay.
- Coordinated with various departments to fulfill guest requests and resolve issues promptly.
- Managed the hotel's activity schedule, booking tours, excursions, and entertainment.
- Provided guests with detailed information about hotel services, amenities, and local points of interest.
- Increased guest satisfaction ratings by 18% through exceptional service and personalized attention.
- Ocho Rios, Jamaica
Overview
7
7
years of professional experience
1
1
Certification
Education
NCTVET -
High School -
Skills
- Leadership & Management
- Interpersonal Skills
- Inventory Management
- Time Management
- Customer Service
- Excellent communication skills
- Analytic Thinking
- Team Player
- Organization Skills
- People-Centric
- Results-Oriented
- Project Management
- Customer relationship management
- Delivery coordination
- Problem solving
- Attention to detail
- Effective communication
- Time management
- Excellent communication
- Teamwork and collaboration
Certification
- Housekeeping
- City & Guilds
- Electrical Installation Level 4
- General Construction Level 4
Languages
English
Native language
English
Proficient (C2)
C2
References
Will be available upon request
Awards
- Houseman of the Year, 07/01/22, Grand Bahia Principe
- Employee of the Month, 06/01/18, Shaw Park Hotel
Timeline
Multipurpose Associate/ Operation Assistant - Island Naturals
05.2025 - 09.2025
Multipurpose Associate/Driver - H&A Group Ltd
10.2024 - 03.2025
Houseman - Ritz Carlton, Grand Cayman
06.2023 - 10.2024
Houseman - Bahia Principe Grande Jamaica
01.2022 - 06.2023
Houseman - Sandals Royal Plantation
06.2021 - 01.2022
Server/Bartender - Margaretville
09.2018 - 06.2021
Concierge - Shaw Park Hotel
05.2018 - 09.2018
HEART/NSTA Trust - NCTVET,
Moneague Community College - ,
Ocho Rios High School - High School,