Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Roshida Elliott

Spanish Town,Jamaica

Summary

My main objective at this organization is to be a positive addition to the staff by working hard and efficiently completing any tasks given to me. I also hope to obtain adequate knowledge that will help me in the future.

Overview

7
7
years of professional experience

Work History

Staff Benefits Officer

The National Housing Trust
Kingston
04.2023 - Current
  • Educate employees about company policies, procedures and HR practices
  • Prepare reports of data results and present findings to senior leadership
  • Served as primary contact to assist employees with filing health insurance claims and answer any inquiries related to coverage, benefits, or claims status
  • Work with the HR Benefits Manager to review and update health insurance and life insurance policies and other procured benefits as needed to ensure the plan remains competitive and cost-effective
  • Communicate changes in benefits programs to employees and assist in educating them about their benefits and options
  • Assist with internal and external audits of benefits programs, providing documentation and reports as needed

Contact Centre Representative

The National Housing Trust
Kingston
02.2022 - 04.2023
  • Answered up 70 calls on average per day assisting person with general queries about the trust
  • Updating customer regarding their loan accounts and loan application statuses
  • Inform person about relevant information regarding their Contributions Refund
  • Send email to particular officers in different departments to highlight certain important matters
  • Partake in periodically updating systems with basic data for different customers

Administrative Assistant

Radcan Roofing and Construction
Kingston 5
07.2021 - 02.2022
  • Organizing and assisting with the preparation of bid documents
  • Organized and managed payroll for all the laborers each fortnight
  • Logged invoices into the system’s database for each expense for the offices
  • Inventory
  • Managed the offices expenditures

Legal Assistant

OAP Law Firm
Spanish Town, St. Catherine
01.2020 - 02.2021
  • Contacting clients with updates or for checkups along with filing and organizing their documents
  • Create emails, contracts, letters, and other relevant word documents (mostly confidential)
  • Created Excel documents for financial reports
  • Inventory, ensuring that the office always had essential supplies

Customer Service Representative

LTN Express
Kingston 5
09.2019 - 12.2019
  • Contacting customers when their packages arrive (Whatsapp, Email and Call)
  • Answering calls and assisting customers with information about shipping services
  • Making purchases for customers
  • Checking packages and weighing them for prices
  • Collecting packaging fee from customers

Customer Service Representative (Work Experience)

Xerox
Spanish Town, St. Catherine
08.2018 - 08.2018
  • Photocopying, printing, faxing and scanning documents
  • Answering calls

Assistant/Relief Receptionist (Work Experience)

Central Jamaica Conference of Seventh Day Adventists
Spanish Town, St. Catherine
07.2018 - 07.2018
  • Organizing and filing documents
  • Print and photocopy documents
  • Answering calls
  • Direct persons to the correct departments and sign off on particular packages for the organization

Education

Certificate of Achievement - Business Communication

Northern Caribbean University
Mandeville
07.2022

CSEC Certificate, High School Diploma and CAPE Certificate - CSEC, CAPE

The Queens School
Kingston
06.2019

Skills

  • Multitasking
  • Microsoft (Excel, Office, Word, PowerPoint)
  • Organizational
  • Communication
  • Decision Making
  • Problem Solving
  • Data entry
  • Document management
  • Customer service
  • Loan processing
  • Client communication
  • Office administration

References

  • Mrs. Shernett Foster – Murdock, Audit / Accounts Manager, 1876-361-6783, shernettmurdock@yahoo.com, 28 Seaton Crescent, Ensom City, St. Catherine
  • Reverend Bruce Farrell, Minister of Religion, 1876-870-4308, Farrell.bruce@yahoo.com, Box 43, Oracabessa, St. Mary

Timeline

Staff Benefits Officer

The National Housing Trust
04.2023 - Current

Contact Centre Representative

The National Housing Trust
02.2022 - 04.2023

Administrative Assistant

Radcan Roofing and Construction
07.2021 - 02.2022

Legal Assistant

OAP Law Firm
01.2020 - 02.2021

Customer Service Representative

LTN Express
09.2019 - 12.2019

Customer Service Representative (Work Experience)

Xerox
08.2018 - 08.2018

Assistant/Relief Receptionist (Work Experience)

Central Jamaica Conference of Seventh Day Adventists
07.2018 - 07.2018

Certificate of Achievement - Business Communication

Northern Caribbean University

CSEC Certificate, High School Diploma and CAPE Certificate - CSEC, CAPE

The Queens School

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Roshida Elliott